HimiwayReviews of himiwaybike.com

Fantastic service from Mike at Himiway, couldn't be happier! Great service! Great bikes! My bike came with a 2 year warranty, what's not to like?!

Also ich bin Zufrieden. Support ist gut, Bike ist Spitze ( A7pro)!

Sylvia was a great help! Made my entire purchasing experience easy 😊

Had an issue with our bike and their customer service is great. Also their parts like brake pads , etc. are competitively priced.

The rapid response from Himiway has been greatly appreciated. The step thru cruiser has arrived as promised and we are looking forward to some great riding ahead. This is our second Himiway bike. We are thoroughly enjoying the first Himiway bike, a step over cruiser. Excellent power on the hills and great battery life. Very comfortable and stable.

I sent an email about an issue. I immediately received a response and resolution to my problem. Although the part took a bit to be delivered, I was warned (in advance) there was going to be a delay due to a stock issue. Support was Refreshingly easy and knowledgeable and best of all, found and resolved my issue immediately!

Test of customer support with this order. I ordered a Himiway Cruiser and received a KBO Tornado. Himiway Support was very surprised at that delivery mix-up and were ready to schedule a courier to pick up the KBO bike and ship it back for an exchange. However, I decided to keep the bike and after unpacking it discovered a broken battery lock. Support was able to get me a replacement in a week and provided instruction video on how to replace it. I had other questions about the derailer guard, and getting an old rack tail light working with the new wiring. Once again, they provided pictures and or videos that made it very easy to complete on my own. I decided to also keep the second order for the new Himiway cruiser and I can’t wait to beat 5,800 miles from my last one. The Himiway beats the Tornado with power, but that's what will make the Tornado a good guest bike. Thanks for the excellent customer service!

I’ve had to email Hemiway a couple of times for some questions. Each time the reps have been quick to respond and provide a resolution. The last interaction with Leo was no different. Thank you