HimiwayReviews of himiwaybike.com

I wanted to recognize Leon from Himiway customer support for the excellent service he has provided me as a D7 Pro owner. Leon has been friendly, professional, responsive, and willing to actually look into my questions instead of giving me generic answers. He previously helped me with a price-adjustment issue on my D7 Pro and has continued to follow up with me afterward. Most recently, he offered to be my direct point of contact for D7 Pro warranty questions, replacement parts, compatibility questions, and general support. He's also helping me look into the inventory and shipping status of an outstanding parts order. Having one person I know I can contact when I need help with my bike makes a huge difference. Leon genuinely seems interested in helping the customer even after the original issue has been handled. Thank you, Leon. Your customer service is absolutely worthy of five stars.

I really like my Himiway D5 2.0 20" bike. Customer service has been great. Mike confirmed that a right side twist throttle conversion would work on my bike. He answered a couple installation questions and sent me a video that was very helpful.

Zero customer service Garbage company buyer beware you have been warned! I canceled my order after NO communication after 10 days. I was promised my bike would ship out in 2 days. After days of trying to contact them via emails ( I users their support link on their website) and phone calls. I had no choice to report it to my credit card company. Then what do you know they shipped it out a roughly a month after my order even though it was canceled. I was called by someone who clearly didn’t speak English on a Sunday night at 6pm, and begged me to accept the delivery kept saying “good quality”. I have it all documented they are pretending to not to of received my emails. This company is deceptive and not customer centric. I would stay away from HEMIWAY!

My son purchased an E-bike off Marketplace, which had Himiway components installed. Even though the bike itself was not a Himiway, Freya in customer service, was able to assist us with a replacement motor and controller that made the bike run better than when we first got it. This was much appreciated!

Mike also helped me (good response) with specifics for my Himiway cruiser D3 missing screws etc. Thanks alot:)

Mike was very helpful in helping to solve the issue with our new e-bike. He was extremely prompt in our email correspondence. Tim was also very helpful.

Dear Himiway Team, I wanted to take a moment to share what our Himiway D5 2.0 e-bikes have meant to our family and how they have become part of something much larger than simply riding bicycles. My wife, Teresa, and I chose the Himiway D5 2.0 — Teresa riding the 20-inch version and me riding the 26-inch version. Over the past several months, these bikes have proven themselves to be strong, dependable, comfortable, and remarkably capable machines. Teresa has now ridden more than 1,000 miles on hers, while I have put just over 2,600 miles on mine. During August 2026, our family participated in the American Cancer Society Cycle 300 Miles Challenge. The American Cancer Society's mission to improve the lives of people with cancer and their families is something we were proud to support. Teresa successfully completed her 300-mile challenge on her Himiway D5 2.0 20". What makes her accomplishment even more remarkable is what she went through to finish it. During the challenge, she suffered an injury that required five stitches and also injured her wrist. She continued riding with the stitches and completed the final 34 miles needed to reach her 300-mile goal. It was only after she finished the challenge that we learned her wrist was actually fractured. Since both of my parents passed away from cancer, I decided to take the challenge even further. While the official American Cancer Society goal was 300 miles, I set a personal goal of riding 1,000 miles during the month of August on my Himiway D5 2.0 26". I am proud to say that I completed that challenge and finished August with 1,064.4 miles. Riding more than one thousand miles in a single month gave me the opportunity to experience the D5 2.0 under many different riding conditions and over considerable distances. The bike performed day after day and mile after mile. It became much more than transportation or recreation. It became the machine that allowed me to pursue a goal that, at the beginning of the month, seemed extraordinary. We had also been preparing to participate in the Five-O 100K Memorial Ride, a roughly 60-mile cycling event supporting Team Raleigh and the Raleigh Police Department Foundation. Unfortunately, because of Teresa's fractured wrist, we have made the difficult decision not to participate in this year's event so that she can properly recover. There are many e-bikes on the market, but after what we have experienced, our Himiways are truly one of a kind to us. They have carried us through personal challenges, charitable efforts, injuries, long-distance rides, and more than a thousand miles of determination in a single month. For our family, the Himiway name is now connected with some very meaningful memories and accomplishments. Thank you for building bicycles that have given us the ability to take on challenges we once might not have thought possible. Our two D5 2.0s have done far more than carry us from one place to another — they have helped carry us toward goals that have become very personal to our family. Thank you again, for building a bicycle capable of allowing ordinary riders to accomplish some extraordinary things

I have been a Himiway dealer in Canada for about 5 years. Until this year, they've been good. Now their support disappeared. It's virtually impossible to get parts or service support.