Customer
4 transactions did not go through
4 transactions did not go through. Told me the bank is under maintenance but my colleauge was able to withdraw money using the same bank as mine.
Response from HiglobeOct 15, 2025
Hi there, We made sure that all 4 of your transfers were successfully sent as soon as your chosen bank came back online and immediately following our reprocessing. We've shared proof of the bank's schedule maintenance period with you. It's possible that your colleague's transfer went through because they withdrew before or after the bank's scheduled maintenance period. We hope that you will continue to use Higlobe in future. For any account or transaction issues or concerns, please don't hesitate to reach us at [email protected]. We'll be sure to assist you there.