HiglobeReviews of higlobe.com

Response from HiglobeSep 28, 2026

Hello Arvey, Thank you for sharing your feedback. We’re truly sorry that your experience fell short of expectations. We’d be happy to learn more about what happened and explore how we can help. At the moment, the information provided doesn’t allow us to identify your transaction or account-related concern. We value every customer’s experience, and we'll gladly look into your concerns and help improve your experience. Please feel free to contact us at [email protected], and we’ll be happy to assist you further. You can also respond to our request for information here on Trustpilot so we can reach out to you directly. Hope to hear from you soon!

Response from HiglobeSep 4, 2026

Ficamos muito felizes em saber que o atendimento do Thiago J. foi excelente, Luis. Lamentamos que o processo de verificação tenha gerado uma experiência frustrante. Entendemos que a solicitação de documentos adicionais pode parecer incômoda, especialmente para clientes que já utilizam a plataforma regularmente. No entanto, por sermos uma empresa de serviços financeiros registrada e regulamentada pelo IRS e pelo Departamento do Tesouro dos EUA, somos obrigados a seguir rigorosos protocolos legais de conformidade internacional. Conforme sinalizado em nossos Termos de Uso, qualquer pagamento está sujeito à solicitação de mais informações para validação de conformidade. Essas análises ocorrem periodicamente ou quando há movimentações atípicas em relação ao histórico da conta. Essas medidas não têm o intuito de ser invasivas, mas sim de garantir a segurança das operações e o cumprimento estrito das regulações financeiras internacionais. Higlobe Team

Response from HiglobeSep 1, 2026

Hi, Thalles! We're sorry to hear about your frustrating experience, and we appreciate you sharing this feedback. To clarify a few points: all customers agree to our Terms and Conditions during onboarding, which constitute the complete agreement with Higlobe — this is what we explained during your previous contacts, along with the fact that all our pricing details are outlined there as well. We also provided you with all the relevant communication channels to reach us. As with any financial service, our Terms and Conditions and pricing can be updated from time to time. Higlobe operates as a Money Service Business and works with duly licensed partners in each country where we operate. Regarding your withdrawal today, you received the market rate for USD-BRL. We take concerns like this seriously and would like to look into your specific case further. Higlobe team

Response from HiglobeJul 27, 2026

Hi, Daniel. Thank you for your review. Our rate will be the same as the commercial during the market hours - from 09-17h, monday to friday. Remember that we always guarantee the lowest cost, so in case you have any questions and comments, reach out to our support team. Higlobe team

Response from HiglobeFeb 13, 2026

Hi Jay, We understand your concern and thank you for sharing your experience. Our team reached out to you multiple times on February 13th, since your transaction failed. We requested for your correct bank details, as the originally provided account number was invalid. Once the information was updated, we reprocessed your transfer and was completed immediately. As always, we remain committed to supporting our customers promptly and professionally.

Response from HiglobeDec 19, 2025

Hi Pedro! Obrigado por entrar em contato e lamentamos por qualquer inconveniente que isso possa ter causado. Gostaríamos de esclarecer que todas as informações tanto da sua pessoa física quanto da sua pessoa jurídica, fornecidas durante o processo de abertura de conta, são cuidadosamente analisadas por nós, de modo a avaliar se é possível prosseguir com a abertura da conta, conforme nossas políticas internas e normas regulatórias aplicáveis. Essa decisão está de acordo com os critérios internos de conformidade da Higlobe, que têm como objetivo garantir segurança aos nossos clientes e aderência regulatória. Ao aceitar os Termos de Uso da plataforma, você concordou que a Higlobe reserva-se o direito de, a seu exclusivo critério, aprovar ou recusar solicitações de abertura de conta sem obrigação de justificativa adicional. Reconhecemos que essa pode não ser a resposta esperada. Ainda assim, asseguramos que todo o processo seguiu os padrões e diretrizes definidos. Time Higlobe

Response from HiglobeOct 15, 2025

Hi there, We made sure that all 4 of your transfers were successfully sent as soon as your chosen bank came back online and immediately following our reprocessing. We've shared proof of the bank's schedule maintenance period with you. It's possible that your colleague's transfer went through because they withdrew before or after the bank's scheduled maintenance period. We hope that you will continue to use Higlobe in future. For any account or transaction issues or concerns, please don't hesitate to reach us at [email protected]. We'll be sure to assist you there.

Response from HiglobeMay 28, 2025

Hi Joseph, Thanks for sharing your feedback. We're sorry to hear your experience and have already reached out to you directly so we can better assist. Please don't hesitate to reach our support channels if you need assistance. We're here to help. ~ Higlobe Team