Jim H.
Disappointed in my Highline range of service
I changed the highline because I wanted to get better service and I was told if fiber optics would provide that for me. I was very upset with spectrum they continued to decrease the price, but the service went downhill and even as bad as their service was. It still was better than what I have right now with Highline.
Response from HighlineJun 22, 2026
Thank you for sharing your feedback, Jim. We're sorry to hear that your experience with Highline has not met your expectations, especially after making the switch in hopes of receiving a more reliable connection and better service. We are escalating your review internally so our team can investigate the issues you've experienced and determine how we can help improve your service. If you haven't already, please reach out to our support team directly with your account information so we can review your situation in more detail and work toward a resolution. We value your business and appreciate the opportunity to make things right.