Highline Reviews | Read Customer Reviews of highlinefast.com

Highline Reviews | Read Customer Reviews of highlinefast.com

Highline reviews

348 approved reviews, newest moderated first

Louis P.
Jul 7, 2026
Outage
The amount of outages is the one problem that sticks out. Giving credit for one month was a really good jester, but as a human next time there is another outage we seem to forget all bout the credit.
Response from HighlineJul 8, 2026
Thank you for taking the time to share your feedback, Louis. We understand how frustrating repeated outages can be, and we're sorry they have impacted your experience. While we're glad the service credit helped, we know that what matters most is providing the reliable service you expect. We've escalated your concerns internally so our team can review your experience. Someone should be in touch with you soon. If you'd like to speak with our Customer Care team directly, please call 888-658-0323 or visit https://highlinefast.com/contact/support. We appreciate your honesty and the opportunity to earn back your confidence.
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Albert G.
Jul 7, 2026
I put in service in Feb 2026 and was…
I put in service in Feb 2026 and was told they would come back in the spring and pt the cable underground. It is still not done.
Response from HighlineJul 8, 2026
Thank you for sharing your feedback, Albert. We understand this has taken much longer than expected and appreciate your patience. We've escalated your concern internally. If you'd like to speak with our Customer Care team directly, please call 888-658-0323 or visit https://highlinefast.com/contact/support. Thank you for choosing Highline, and we appreciate the opportunity to make this right.
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Tammy T.
Jul 7, 2026
Highline has great customer service and…
Highline has great customer service and I have been well connected pleased that there has been no buffering
Response from HighlineJul 8, 2026
Thank you for your wonderful review, Tammy! We're delighted to hear you've had a great experience with our Customer Care team and that your connection has been reliable with no buffering. Providing fast, dependable service is what we strive for every day. We truly appreciate your support and thank you for choosing Highline!
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Carlos R.
Jul 7, 2026
Fast and reliable service
Fast and reliable service. Everything stays connected with no interruptions.
Response from HighlineJul 8, 2026
Thank you for your fantastic review, Carlos! We're so glad to hear you're enjoying fast, reliable service and a connection that keeps everything running without interruptions. We appreciate your support and thank you for choosing Highline!
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Lisa T.
Jul 7, 2026
Highline customer service is 100% about…
Highline customer service is 100% about the customer. On July 4th , our Internet was down. I tried the reboot and nothing worked. I had no other choice so, I called Highline; the tech who answered, Roger, did his best to help me over the phone to see if there was something he could do on his end. He realized that it was a more local problem so he contacted a local tech and they made an appointment to come see what the problem was THAT VERY DAY!!! Trevor called me 20 minutes later to set up an appointment for later that morning as he lived 2 hours away. He showed up 2 hours later and within an hour he was able to fix it. Highline is awesome.
Response from HighlineJul 8, 2026
Thank you so much for your incredible review, Lisa! We're thrilled to hear about your positive experience with Roger and Trevor. Providing exceptional customer service is one of our top priorities, and it's wonderful to know they went above and beyond to get your service restored quickly — even on the Fourth of July. We'll be sure to share your kind words with both of them. Thank you for choosing Highline and for taking the time to recognize our team's dedication!
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bramac
Jul 2, 2026
It was a quick installation and the…
It was a quick installation and the service technician was friendly and great as well.
Response from HighlineJul 6, 2026
Thank you for your wonderful review! We're so glad to hear your installation was quick and that our technician provided friendly, professional service. We'll be sure to share your kind words with the team. Thank you for choosing Highline — we're happy to have you as a customer!
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Novella P.
Jul 2, 2026
By stop over charging me
By stop over charging me. You have taken more payments when I was paid up through this month.
Response from HighlineJul 6, 2026
Thank you for bringing this to our attention. We're sorry to hear about your billing experience and understand how frustrating unexpected charges can be. We've escalated your concerns internally so our team can investigate. For the fastest assistance, please contact our Billing team at 888-658-0323 or visit https://highlinefast.com/contact/support. We'd appreciate the opportunity to review your account and resolve this as quickly as possible.
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Chris
Jun 24, 2026
Stop sending your sales people door…
Stop sending your sales people door door to homes clearly marked NO Soliciting!!! Will never use a service provider that can not respect a simple request
Response from HighlineJun 25, 2026
Thank you for your feedback, Chris. We apologize for the frustration caused by our door-to-door sales visit. We understand and respect homeowners' wishes regarding solicitation, and we're sorry if your posted request was overlooked. We appreciate you bringing this to our attention and will share your comments with our sales team to reinforce the importance of respecting all posted no-soliciting notices. We never want a first impression of Highline to be a negative one. Thank you for taking the time to let us know about your experience.
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