Steven & Lynda E.
Experienced folk
Experienced folk. I was a little confused when they didn't show up as planned to do the line diging and the instillation. But got it rescheduled by calling the 800 number. The people diging the line showed up on Saturday evening at almost dark and I didn't get any notifications ahead of time. But they were professional and thorough. Came on Sunday to lay the line and the contract person came on a Saturday to install every thing. He was very knowledgeable and it only took a hour to set us up. We haven't needed to use it as yet but thankful it's here . The customer service gentlemen was very apologetic for all the confusion. Over the initial instillation day
Response from HighlineOct 1, 2026
Thank you for sharing your experience. We apologize for the confusion and lack of communication surrounding your initial installation schedule. We’re glad our Customer Service team was able to help get everything rescheduled and that the crews who completed the work were professional, thorough and knowledgeable. We appreciate your patience throughout the process and are happy to have you connected with Highline!