Greg B.
Nothing was solved
Nothing was solved. I have a 400 mps package, the speed I actually get averages around a 100mps, mostley less. I think it is a router problem, but I was told if it was not a router problem I would have to pay $ 99 to to have someone check a problem that was not correct from the start! I am getting 25 percent of what I am paying for and and a router signal that is poor to nothing at the other end of the house.
Response from HighlineOct 1, 2026
We’re sorry to hear this issue hasn’t been resolved. We understand your frustration, especially when you’re not receiving the speeds or Wi-Fi coverage you expected. We’d like the opportunity to take another look at your service and determine what’s causing the issue. We've escalated this internally to make sure this is followed through to resolution. Also, you may contact us at highlinefast.com/contact so our team can review your account and provide an update. Thank you for bringing this to our attention.