Laura W.
They cut into our water line.
They cut into our water line. They left part of the wire exposed. Their crew was not able to communicate because they do not speak English. They had to extend our installation date 2 times. My daughter was also scheduled for service and she lives at the back of my property. They would not install her line at the same time so now we have 2 buried lines on our property instead of one.
Response from HighlineOct 7, 2026
We’re very sorry to hear about your experience, Laura. This is certainly not the experience we want for our customers. We also understand how frustrating it can be when communication during the installation process is difficult. We appreciate you sharing these concerns and have escalated your feedback internally so our team can review what happened and determine what needs to be addressed. Thank you for giving us the opportunity to improve.