HIGHERDOSEReviews of higherdose.com

Customer service is absolutely horrible. Instead of answering my question, I received a generic response. So i sent another email asking for clarity and received another copy paste generic response. Since my question was very simple regarding my return I called, and I'm pretty sure they dodge it ( shows in the email). I've had better customer service from Shein.

I love this mask. Results were visible within a month and I have consistently used it for almost a year. Notice huge results on my hands, too

Higherdose’s customer service was excellent.

Quality products! I love this luxury lifestyle wellness brand. My favorite is the sauna blanket. I’ve been using mine for myself and my clients for the past couple years and have had great feedback and success. It is a non-negotiable for nervous system regulation and stress relief in my busy life. I’ve also recommended it in my new book The Glow Effect!

Higher dose offers a great selection of products that I find useful in my self care routine. Some I use more than others, like my seratonin soak. I feel great after stepping out of the tub. I feel secure and confident purchasing from HigherDose knowing that the founders and owners are experts in their field - extremely knowledgeable about what it is they are producing and offering. Thank you for all that you do and allowing me to bring this into my home. Love the use videos too.

I purchased a red light mask from higherdose after a year of having one of their red light hats. I believe I must have purchased the red light mask through a third-party because I cannot find any email confirmations or any order number within my higherdose account. That being said, I have their product in the appropriate company packaging with all of the attachments, user guides, QR code for questions and instructions. Everything is from higherdose and it is appropriately labeled and boxed. There’s no question. It is a higherdose red mask. After having it less than a year, it is no longer working. It will not hold a charge despite being fully charged. It will not stay turned on. I believe all they would have to do is replace the battery. Not only if their customer service not available when you call but when you do finally speak to them, they are not willing to stand by their product or provide appropriate customer service. They told me they were not available when I called due to high customer volume and I bet that’s because lots of people are having issues with their product instead of helping them they’re arguing with them and blaming the customer. Despicable behavior. Whether I bought it through a third-party or through their direct website is irrelevant, I have one of their products and it’s not working. A reputable company should stand behind their products no matter where you bought them. I am disgusted with the treatment I received from customer service agent Esther Who told me that I needed to “help her” and I needed to do all the work and find my proof of purchase and that if I wanted to bypass all of that I could pay $50 after she sends me an invoice for Repair or replacement. What the heck?! This company sucks. I will never buy another one of their products and I will go out of my way to find another product with better customer service. Lesson learned. I have been recommending their products to friends and coworkers as well as giving them free advertisement on my social media influencer account. I’m fairly certain the reason I used a third-party was due to a promotion which they often have. If they’re not willing to standby sales from third parties, then they need to stop advertising and selling through third parties. This comes across as a huge scam and it makes me extremely mistrustful of their business practices. Shame on you higherdose. Do better.

I ordered a sauna blanket. It came very quickly and love the product. I wanted to trade it for a XL one and the return procedures were very easy to follow. Excellent customer service

I had a 5 star customer service experience with HigherDOSE. The team was fast, extremely helpful, and resolved my issue immediately. It is rare to find a brand this honorable and honest nowadays and you can buy from them with peace of mind. Highly recommend!