Hidden ForeverReviews of hiddenforever.com

Response from Hidden ForeverDec 29, 2024

Hi Zachary, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience and that our gifts brought joy to your life. Your kind words mean the world to us and inspire us to continue providing thoughtful products and exceptional service. It’s customers like you who make what we do so rewarding. If there’s ever anything else we can do for you, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future.

Response from Hidden ForeverDec 29, 2024

Hi Mary, Thank you so much for reaching out and sharing your experience with us. We truly appreciate your honesty and the time you took to let us know about both the challenges and the positive aspects of your purchase. I understand you’ve had some difficulty viewing the photo in the charm. Let me share a few tips that can help you properly view the image in your email. If you have free time, kindly see and check our email. Thank you

Response from Hidden ForeverDec 29, 2024

Hello Mrs Mcdonagh, Thank you so much for your lovely feedback! We’re thrilled to hear that the delivery was fast and that the recipient is delighted with their personal gift. It’s wonderful to know that the adjustable chain length added to the overall satisfaction. Your kind words mean a lot to us, and we’re so glad we could help make your gifting experience special. If there’s anything else we can do for you, please don’t hesitate to let us know! Thank you once again for choosing us. We truly appreciate your support.

Response from Hidden ForeverDec 29, 2024

Thank you for bringing this to our attention. We're very sorry to hear about your experience and that the item you received did not meet your expectations. I can confirm that we have processed a full refund for your order (£54.95 + £1.95). We take quality control very seriously and would appreciate if you could email us photos of the item you received. This will help us investigate how this occurred and prevent similar issues in the future. We have sent you a confirmation email regarding your refund. If you could reply to that email with photos of the item received, it would greatly assist our investigation. Again, we sincerely apologize for any inconvenience caused and thank you for bringing this to our attention.

Response from Hidden ForeverDec 29, 2024

Hi David, Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that you had an easy ordering process and quick delivery, and that the necklace was a perfect gift for your daughter’s birthday! It’s so rewarding to know she loves it and that it fits just as she likes. Your recommendation means the world to us, and we’re grateful for your trust and support. We can’t wait to serve you again and look forward to helping you find more beautiful pieces in the future. If there’s ever anything we can do for you, please don’t hesitate to reach out.

Response from Hidden ForeverDec 26, 2024

Dear Amanda, I'm very sorry to hear about your experience with our projection bracelet. We want to help resolve this issue, as the projection feature should absolutely be working properly. Sometimes, the projection can be affected by factors like lighting conditions or projection distance, and we'd be happy to provide guidance on optimal usage. However, we haven't been able to locate your order in our system to assist you directly. Could you please email us at [email protected] with your order number and include "Trustpilot" in the subject line? This will help us identify your order and provide immediate assistance, whether that's troubleshooting help, a replacement, or a refund. We take pride in our products and want to ensure you're completely satisfied with your purchase. We understand your frustration and are committed to making this right for you.

Response from Hidden ForeverDec 26, 2024

Hello Richard, Thank you for your review. We have updated your delivery to your email. Thank you for your time.

Response from Hidden ForeverDec 25, 2024

Dear Reece, I'm deeply sorry about your disappointing experience with our necklace order, especially during such a meaningful time when you were planning to give it to your mother for Christmas. I completely understand your frustration with the delayed shipping and lack of updates since December 20th. This falls far below our service standards, and we want to make this right for you. We'd like to investigate what happened with your order and provide an immediate resolution. However, we don't have access to your order details through this review. Could you please email us at [email protected] with your order number and include "Trustpilot" in the subject line? This will help us prioritize your case and address it as quickly as possible. We take full responsibility for this situation and want to ensure you're fully satisfied. Once we have your order details, we can look into expedited shipping options or other solutions to help resolve this matter. Thank you for bringing this to our attention. We're committed to earning back your trust.