Hibbett SportsReviews of hibbett.com

Usually decent. Ships fast and pretty awesome deals and reward program. Pretty inconsistent between what each store offers and the releases. They sold me a pair of Air Max2 CB 94 on April 27. They emailed me on Friday April 30th saying there was a delay but my shoes would ship soon. I called to follow up May 4th because I still hadn't gotten any tracking and the customer service agent wasn't much of a help. Come to find out they cancelled my order after a week, then waited even 3 or 4 days (today May 7th) to email me after the fact. Like, what if that was a gift you know? So why sell me the shoes or not have a better logistics and supply chain SOP/ software? I had $30 in reward points applied to the shoe and I truly believe they "sold out" to those who paid the full price and since I had the $30 off, I got the short end of the stick. Like how did it take so long to realize you sold out, to cancel my order and then also email me about the cancel? seems real shady

Purchased a pair of soccer cleats online. I received them by UPS. Tried them on and they didn't fit. Returned them by UPS. Hibbett has received them but has yet to issue me credit for my return. Customer service said I had to wait 14 days after they received them for my credit. Waited the 14 days and still have not received a credit. Called customer service to check status and now the have to "look into the issue." Still waiting for my money back.

I don't know why you guys are still doing raffles. I've lost on all raffles, it's a waste of my time. Your company keeps choosing the same raffles winners over and over.

Went to purchase track shoes for my 13 year old son at the Eastway location in Charlotte NC. When it was time to make purchase my son was denied the ability to make his purchase because he did not have an ID. I ended up paying for his items. The cashier by the name of David stated per policy if you don’t have an id you can not make a purchase. I was disappointed because the customer service that was given was horrible. Also my son has used his card everywhere with no problem. There is no difference with him purchasing the shoes online verses in person because Online he wouldn’t have an id either. He is 13 & his card does not have a PIN number. Overall i wouldn’t recommend this store. Terrible customer service & i will NOT be shopping with them. 1st & last time.

I was sent a size small not once but twice by Hibbett Sports when ordering a Large. I was not offered any sort of help with my order and basically told good luck elsewhere. Thanks for wasting my time Hibbett. I was offered a 30% off coupon which I already had for my initial purchase. I was told there must be an issue with where it was sent and told it was likely never in stock! I even have a nice little signed card "Bill" checked my order and the paper clearly says LARGE. How does one allow this to happen twice. I started trying to buy this shirt in the beginning of March and its 4/20 and I never got what I ordered. TERRRIBLE COMPANY do not use this company

Loving the helmet so far for my son, we spent time putting it together and waiting for football to start, my son is a freshman in high school and may be play varsity but we shall see.

Recent orders placed over the past couple of days have resulted in cancellations. When I spoke to customer service, they flagged my account as a bot/reseller and cancelled the two orders I placed. I'm all for bot protection, but it needs to happen before the transaction and not after a customer has paid for the items. Please do better Hibbet!

This company list shoes they don't have but. will hold you money for weeks . Customer service is nonexistent . Never ever again !run people