The Pill ClubWelcome to The Pill Club! The service you know and love, expanded into birth control, emergency contraceptives, skincare, menstrual care, and other sexual wellness services, all delivered to your door. The Pill Club provides digital care, prescriptions and products for a better wellbeing.
The Pill Club (heyfavor.com) has 179 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Pharmacy & Medicine · San Diego, California
Excellent
Pharmacy & Medicine · California, California
Excellent
Pharmacy & Medicine · Palm Springs, California
Excellent
Pharmacy & Medicine · Fountain Valley, California
Excellent
179 approved reviews, newest moderated first
crystal N.
Fast and easy. Didn't have to wait around and take half a day. Packaging was awesome and they go the extra mile and add a little more
Response from The Pill ClubApr 13, 2023
Thanks for this positive review, Crystal! We take pride on getting our fast and convenient service.
Briana D.
Anytime I call with any questions or concerns, I always get the best help. I love The Pill Club
Response from The Pill ClubApr 13, 2023
Hey Briana! Thanks for your kind words, our patient care team is there to meet our patient's needs!
paris A.
Amazing customer service
Response from The Pill ClubApr 12, 2023
Thanks for the kind words, Paris! We appreciate your support!
Justina Ū.
Bad costumer service. Bothering messaging forcing to new prescriptions when you still have 3 month supply. Slow answering to request/ not answering at all. Also don't buy their products - they don't have ingredient list posted online and they not allow returns! Changing my provider ✌️
Response from The Pill ClubApr 4, 2023
Hi Justina, thank you for taking the time to share additional feedback about your experience. We're always here for providing further information regarding any questions our patients may have. If you have any outstanding concerns you'd like to discuss with our team, we encourage you to contact us directly and we'll be happy to review this with you. For urgent questions or concerns, we are also available via phone 6 days a week at (772) 217-4557.
Ann
I have not had a good experience with this company. First everything went smooth and I got a 3 month supply of my pill (which I have been taking the same kind for years before going through them) After reaching out to them about some period concerns I was having, (and getting responses that made no sense) they up and canceled my prescription without my knowledge. When it was time to get my refill I had found out it was canceled and had to jump through constant hoops to get it back in time before I started having physical withdrawals. Eventually I was told they didn’t have my brand and it was on back order and tried sending me generics which is specifically stated in my profile I cannot take. They allowed me to send the script to a nearby pharmacy and pick it up there. Now that I’m ready to try again they are trying to make me pay the yearly fee again even though it’s only been 4 months. Nothing but headaches and I’m ready to give up!
Response from The Pill ClubApr 4, 2023
Hi Ann, thank you for your feedback! We're very sorry to hear you experienced some difficulties with our service. We sincerely understand the importance of our patients receiving birth control. We'd be happy to go over any questions you may have regarding charges and encourage anyone with outstanding questions or concerns to give us a call at (772) 217-4557 where we are available 6 days a week.
Amanda J.
Well since the last issue of being given the runaround as to when they no longer accept UnitedHealthcare as an insurance provider (you do, you’re just too lazy to check my updated information), they’ve now been giving me the runaround on transferring my prescription out. It’s been a week and we’re somehow back to square one asking my online home delivery service to call them. We’ve already been through this guys. Please do not reply with a generic copy paste response asking if I’m still having an issue to call. FIX THIS.
Response from The Pill ClubApr 1, 2023
Hi Amanda, thank you for taking the time to share additional feedback about your experience. We're always here for providing further information regarding any questions our patients may have. If you have any outstanding concerns you'd like to discuss with our team, we encourage you to contact us directly and we'll be happy to review this with you. For urgent questions or concerns, we are also available via phone 6 days a week at (772) 217-4557.
Cindy W.
If I could give them 0 I would . They have the prescription and won't answer any questions. You have to jump through hoops . Hey can you transfer me please. I have done my side what do are to. Then when I ask if I'm missing anything Omg Or I can't even explain.
Response from The Pill ClubMar 31, 2023
Hi Cindy, thank you for taking the time to share feedback about your experience. Since we strive to provide a convenient and fast service, we are never happy to hear when our patients have issues related to obtaining their prescription. If you have any outstanding concerns you'd like to discuss with our team, we encourage you to contact us directly and we'll be happy to review this with you. For urgent questions or concerns, we are also available via phone at (772) 217-4557.
J T.
The staff have impeccable manners, they are very responsive and I feel like they really work hard to help me with my requests.
Response from The Pill ClubMar 31, 2023
We appreciate your support JT! Our staff definitely works really hard to make sure our customers receive their prescriptions in a timely manner.