The Pill Club Reviews | Read Customer Reviews of heyfavor.com

The Pill Club Reviews | Read Customer Reviews of heyfavor.com

The Pill Club reviews

179 approved reviews, newest moderated first

Ella E.
May 7, 2023
they’re bankrupt for a reason
wow. genuinely some of the worst customer service. i was trying to move over to Pill Club from another service, and they just charged me $20 and never contacted me again. it’s been over a week and now i have to dispute the charge with my bank. word to the wise, just use Planned Parenthood’s online birth control delivery service. PP was so easy to use, there’s a reason that they’re beloved by women all across the US. No wonder Pill Club went bankrupt, they can’t get their act together to be a contender.
Response from The Pill ClubMay 10, 2023
Hi Ella, thank you for your feedback! We're very sorry to hear you experienced some difficulties with our service. We sincerely understand the importance of receiving a consultation. We'd be happy to go over any questions you may have and encourage anyone with outstanding questions or concerns to give us a call at (772) 217-4557 where we are available 6 days a week.
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Raena
May 5, 2023
Terrible experience with The Pill Club
Terrible experience with The Pill Club. I am seriously so disappointed. I ordered my prescription over 10 days ago and have texted / emailed multiple inquiries checking on the status with not a single reply. Not an acknowledgement of my order or even a simple “hey we’re working on it but it’s not ready yet”. I’ve also called multiple times and can’t get a single person on the phone & when I try to leave a voicemail the line cuts me off. When it comes to healthcare, bad service is completely unacceptable. The reviews directly on their website are obviously bogus. I tried to leave one and there is no way to do it even having an account and ordering other products previously. I recommend using GoodRX if you don’t have insurance or need a birth control plan quick. Much better service and quality care.
Response from The Pill ClubMay 10, 2023
Hi Raena, we're sorry to hear about any difficulties you may have experienced obtaining your prescription and we'd love the opportunity to have our team look further into this issue. Our patient care team is also available 6 days a week to follow up regarding outstanding patient questions or concerns. We can be reached through email at [email protected], or by phone at (772) 217-4557. We hope to hear from you soon!
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Aurora F.
May 3, 2023
Love!!
I was on hold for less than 10 seconds and Bri was very polite and informative.
Response from The Pill ClubMay 4, 2023
Thank you for this reivew! We appreciate the positive feedback surrounding our customer care team!
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Cristle
Apr 30, 2023
Horrible Customer Care
It was always incredibly difficult to get prescription refills on time. Then suddenly their providers decided they were no longer going to supply me with my pills for literally no reason. They claimed "for safety reasons" even though my health and patient information had not changed. I take birth control to make my periods less painful. So they put me in a position where I'm going to be miserable until I can find a different delivery service to use.
Response from The Pill ClubMay 2, 2023
Hi Cristle, we completely hear you and understand your frustrations. As a telehealth service, our policies are put into place to assure our patients that their health and safety are always our #1 priority. We understand how these policies can be frustrating in certain instances, so we do still offer options to those patients who or not eligible for a prescription through our service. Our pharmacy can continue filling and shipping directly to these patients with an active prescription from their local provider. For more information on how to utilize our pharmacy service if we are unable to prescribe to you, or for additional questions, we encourage patients to give us a call at (772) 217-4557 or create a secure message via our Customer Contact page at: https://thepillclub.com/contact-us
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Phy
Apr 27, 2023
Waiting forever.
My appointment was scheduled to be at 12. I got the text to join the waiting room at 11:30 - so I decided to hop on early. It it currently 12:30 and I am still waiting. The screen literally says "the avg wait time is 20 minutes..." So annoying - especially for someone working. I haven't even gotten my prescription with them yet and considering not continuing with this garbage service.
Response from The Pill ClubApr 27, 2023
Hi Phy, thank you for taking the time to share feedback about your experience. Since we strive to provide a convenient and fast service, we are never happy to hear when our patients have issues related to obtaining their prescription. If you have any outstanding concerns you'd like to discuss with our team, we encourage you to contact us directly and we'll be happy to review this with you. For urgent questions or concerns, we are also available via phone at (772) 217-4557.
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Shelby L.
Apr 26, 2023
Brenda was very helpful
Brenda was very helpful and understanding. She listened and helped resolve my problem with very little hassle
Response from The Pill ClubApr 26, 2023
Thank you so much for the kind words, Shelby! We will be sure to let her know!
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Nya G.
Apr 25, 2023
My first time getting birth control…
My first time getting birth control with them went extremely smoothly and there were no problems. I still have yet to experience anything more that excellence while dealing with them.
Response from The Pill ClubApr 26, 2023
We appreciate this 5 star review, Nya! If you have any questions don't hesitate to reach out!
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Esme
Apr 24, 2023
Everyone is very helpful when I called.
Everyone is very helpful when I called.
Response from The Pill ClubApr 26, 2023
Thank you so much for your kind words, Esme! Our patient care team is honored to provide all of our patients with a positive experience.
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