Alexis E.
Hey Abby has a lot of work to do
Hey everyone. I have never written a trustpilot review before but this company was so bad for the $ that I just had to. They had a sale on these boxes and I pulled the trigger last week. I ordered the black edition box that is basically $1200 on sale (normal price $1500). When I was placing my order it said there were 7 units in stock (so act fast and get yours before it’s gone!). When my order was paid for and done it said 5 were left so I figured other people were ordering at same time as me. That’s cool. So during the wait I figured I’d read what people were saying in the discord, talk to owners of boxes and just get an overview of the company I was planning on working with. When I purchased the box I paid for an additional 3 months of support beyond what they offer for “free”. Let me tell you, not a single person who had received the black edition had anything good to say. Issues connecting it. Issues with light systems. Issue with water systems. Oh and support? Days to respond. I got to watch most of this in real time as even my customer support requests would take many hours or full days for responses. This is all before my purchase had even shipped! Yesterday, day 6 since I ordered the product, I decided I was done and I just want to cancel my order. I saw too many red flags in those 6 days and I had no interest in being a beta tester for a $1200 3ft over engineered growing box. Plus it STILL HADN'T SHIPPED. Not having accurate inventory while using FOMO to entice buyers to buy now is not a great business move. The few times I asked when it was supposed to ship I was told “Mid June” or “batches were being shipped between June 6th and 15th” or something like that. Funny thing is….its already mid June and it was already June 15th or 16th and my order was placed the 12th. Anyways so yesterday I asked to cancel altogether. I got this email as a response after waiting half a day. “ Hi there, We've received your request to cancel your Grow Box order. Our Grow Box is extremely popular, and the upcoming stock is almost fully reserved! Cancelling now could mean missing out on our next available shipment of this in-demand product. We highly recommend keeping your order to begin your exciting growing adventure soon. However, if after considering, you still prefer to cancel, please confirm your decision so we can proceed to assist you further.” Guys seriously. More FOMOing to try and get me to stay when I said that I wanted to cancel. Nobody goes out of their way, spends time to craft an email requesting to cancel that doesn’t want to, I don’t know, cancel their order like the email says. Overall my experience with heyabby was terrible. The experience of my fellow growers who I talked to were generally bad. Support is non existent. Customer support is a trainwreck. Hey Abby if you respond to this, take responsibility and accountability. I have seen other reviews similar to mine and somehow in most of them you try and justify yourself. Good business is recognizing where you went wrong, apologizing, and fixing the issues so future customers don’t have the same problems as the ones in your past. I wanted to believe in you. Don’t let the next ones down.
Response from heyabby.comJun 20, 2024
Thank you for sharing your feedback. We would like to clarify that this review is from a customer who does not own a Hey abby grow box. We hope this review does not mislead other customers interested in starting their growing journey with Hey abby. Most customers of the Hey abby Black Edition are already owners of Hey abby grow boxes, enjoying great harvests and our service. The Black Edition is an advanced version designed for the best harvest results and is very popular among customers worldwide. It is in extremely high demand with very limited supply, and most customers have been waiting 3-6 months for it. By looking into the order record and email correspondences, we found that the customer placed an order for the Black Edition on June 12 and requested to add a drying rack and USB fan to save on shipping costs, using a different card. Since we cannot update orders this way, we asked the customer to place a new order for additional accessories. On June 18, the customer reached out to make another change, then decided to cancel the order. We processed the cancellation and issued a full refund within 24 hours. We hope this clarifies the situation.