PHILIP C.
There are many reliable companies HeyAbby is NOT one of them
So they shipped the box and it arrived in good shape. I started my first grow and full sensor failure humidity, temp, level all not working. I email HeyAbby and get the canned response, I get an email after my second attempt and was told they would talk to engineering, nothing from them till I email back again. I was told to delete the app ( I did ) power down abby and to reinstall as new. Well that did NOT work either. Soooo I tried to call the customer service number and get a message that says they are not answering and you get a message to email them. Like that works! Truth be known.... there are reliable companies out here making quality grow equipment and HeyAbby is NOT one of them.
Response from heyabby.comAug 20, 2024
Thank you for sharing your experience, and we sincerely apologize for the issues you've encountered. After reviewing your case, we found that the sensor reading problem was due to the grow box not being successfully connected, which prevented the sensors from providing readings. To resolve this, we recommend trying to re-pair the device up to three times. Before re-pairing, please follow these critical steps to ensure a successful reconnection: 1.Delete the existing Hey abby app. 2.Power off the device and wait for at least 3 minutes. 3.Turn the device back on and start the pairing process. We acknowledge the delay in following up on your case, which is not up to our usual standard. Typically, troubleshooting solutions are provided within 24 hours on weekdays and up to 48-72 hours over the weekend. We apologize for this delay and appreciate your patience in bringing it to our attention. Regarding the missed phone call, our customer service team tried to call you back and left a voicemail, followed by an email with the re-pairing guide. We’re glad to hear that the issue was resolved. If you feel that your experience has improved, we would greatly appreciate it if you could update your review to reflect that. Your feedback helps us continue to improve our service for all customers. Please feel free to contact us if you need any further assistance throughout your growing journey. We're here to help and ensure you have a successful experience.