alan C.
AC compressor clutch
When I ordered my AC clutch for a Honda Fit I received an “it shipped” email very quickly. I checked the status everyday and it said a label had been printed but the package had not been received by USPS. Finally, the day before I was supposed to receive my part I contacted hexautoparts about there being no update by USPS. It took them a day to respond. When they did, they told me that my package had been lost and that they would refund my money. I appreciate that they returned my money, however, they charged my credit card when the shipping label was created, which I don’t appreciate. A customer should not be charged until the item is actually shipped. Not when a label is created. I wasted a bunch of time waiting because I thought my part had actually shipped, because my credit card was charged. Then, I unknowingly ordered the same AC compressor clutch from hexautoparts again, but the sellers name was foreverunauto. Even though I purchased it from a different eBay seller, I am clearly in the same boat now. Hexautoparts again, charged my credit card and created a shipping label. It’s been 3 days and there is no shipping update, USPS still does not have my package. I asked hexautoparts(foreverunauto) to cancel my order and refund my money however they refused to. They told me to “not accept the package” like that’s an actual thing. I don’t stand at my mail box everyday waiting for the post office to deliver stuff, so not accepting the package is not a real option. So I guess I will have to wait 5 more days then email them again saying my part hasn’t shipped to get my refund. This is horrible customer service. I will be more careful next time not to order from Hexautoparts. I rarely use eBay so I’m not sure why eBay allows them to sell parts from multiple accounts under different names. I’ll be emailing eBay also to find our why they allow that. Obviously some people have received their parts from them. But my experience has been long and frustrating. I personally don’t recommend ordering from hexautoparts or foreverunauto which is another name that hexautoparts sells under.
Response from HexAutoPartsMay 11, 2020
Hi,sorry for the inconvenience. We received your order on Apr 21 and created the shipping label on Apr 22 then told our warehouse guys to ship it out asap. And due to the stay at home order from goverment,some of our colleagues were off duty those days,the shipment may delay. Besides, because of novel coronavirus, many processes couldn't be done as usual, the shipping label was created, your item was packed and ready, so USPS don't accept cancel the order, that's why we refuse help you cancel the order. Your understanding will be much appreciated. Anyway, we will speed the delivery up and avoid the same problem.