HexAutoPartsReviews of hexautoparts.com

Part did not fit and was destroyed when used!

Customer service is a struggle to communicate with. Part seems to be defective.

Trying to resolve issues with merchandise using email only makes the troubleshooting process very drawn out and frustrating. It was painfully obvious that your AI generated troubleshooting process is woefully inadequate. All it usually takes from my 54years of experience is a phone call to a human being. I don't see me using your service/products line ever again.

I bought a PTO clutch from your company which ended up being the wrong one I wanted to send it back for a refund or an exchange and was told it was not worth sending it back because my refund would probably consist around $8 by the time I paid for the restock and send it back . I was told it would probably be in my best interest to keep it and maybe sell it or keep it for stock. So I went to Amazon and purchased another one not realizing that I had bought another 1 from the same company However this time it said it would fit my particular piece of equipment which is a grasshopper 16th but it did not fit I was told that the PTO was for a 618 but a 6816 have the same crank's shaft size However this time it said it would fit my particular piece of equipment which is a grasshopper 616 but it did not fit I was told that the PTO was for a 618 but a 616 have the same crank's shaft size Regardless I sent the exact same thing again .l will be gaveing AMAZON a call to discuss way i hed to pay for the return

I sent a return and have not recvd any reply!!!!!!!!!!

Recieved the wrong part and tried calling the company multiple times and no one will answer. Making returns almost impossible.

Shipped me the wrong compressor, I had to pay to print the return label. They wouldn't ship the correct compressor till they received the wrong one back. Insisted I email them proof I mailed it back, BUT FAILED TO EMAIL ME WHEN THEY RECEIVED IT AND MAILED THE CORRECT ONE BACK. POOR CUSTOMER SERVICE

The part we received was not the correct size, there was no paperwork telling us how to return item.