HexAutoPartsReviews of hexautoparts.com

starter one of the nuts stripped on hand tight and got stuck on the post. never got a chance to even start the car

Everything arrived safe and sound and it worked great. But they called me crystal in their email and I'm not sure where they got that name from.

Excellent service and shipping

When I needed to contact them, they responded in a timely manner and that’s REALLY IMPORTANT AND RARE these days.

Easy to use website. Parts came super fast!

Do not buy from Hex Autoparts. I ordered a starter for my Jeep Wrangler (Order #20260410606). The original item failed, and they approved a warranty replacement well within the valid warranty window. However, their warehouse made a major fulfillment error. They packed the wrong physical starter inside a box that had the correct part label on it. Because the box label was correct, I had no way of knowing the item inside was wrong until my mechanic went to install it. The gears on the physical part do not match. Instead of fixing their shipping mistake, their customer service team is completely ignoring my messages. They keep replying with automated text scripts claiming my "warranty is expired." I am not trying to file a new warranty claim. I am asking Hex Autoparts to fix their mistake and send the correct physical item that they already promised and approved. Absolutely terrible customer service. Avoid this company. "UPDATE:" Thank you for looking into this. To be completely clear, the delay happened entirely because your warehouse shipped an incorrect physical starter inside a correctly labeled box, which wasn't discovered until my mechanic attempted the installation. You already have my order number (#20260410606) and my text message history detailing the incorrect gear sizes on the part your team shipped. Because your support line continues to send automated rejections rather than resolving this fulfillment error, I have officially escalated this by filing a complaint with the Better Business Bureau (BBB). I look forward to receiving a prepaid return label and the correct part, or a full refund, to resolve the pending BBB case.

Great quality product.shipped on time

It was fast an easy and got what I ordered