HexAutoParts Reviews | Read Customer Reviews of hexautoparts.com

HexAutoParts Reviews | Read Customer Reviews of hexautoparts.com

HexAutoParts reviews

715 approved reviews, newest moderated first

Jean E.
May 9, 2022
no good wrong part took to long to…
no good wrong part took to long to deliver
Response from HexAutoPartsJun 6, 2022
We feel so sorry for the unhappy shopping experience. Pls accept our apologies.We received your payment on April 16, 2022, as we do not work on weekend, there may be a little delay for your shippment. When we were back to work, then shipped your item out via UPS 1Z975F45YW09091530 on April 18. We notice your item due to operating conditions, your package may be delayed on April 21 but finally it was Delivered On Saturday, April 23 at 12:09 P.M. at Mailbox. As a seller,we also hope you could receive your item soon.Hope you could understand. For your review"no good wrong part",Could you please tell us more details about your problem ? May I know the Year, make, model, engine of your vehicle and the OEM number of your original one? Then we can help you check the Compatibility. Any further problem,you could contact us via website message. Don't worry we will always be with you till your problem was solved.
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Ethan B.
Apr 28, 2022
Good experience
Bought some 15 mm wheel spacers for my e36. Shipping was great. Also parts look and fit very well.
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Mary H.
Apr 20, 2022
We installed the starter and it worked…
We installed the starter and it worked perfectly. We appreciate you for being so prompt about sending our order. When we need more parts we will certainly use you, and pass the word around to our friends.
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Family Auto Service &.
Apr 16, 2022
Good quality parts
The was a perfect fit. No more engine light.
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Rhonda R.
Apr 14, 2022
Angry Customer
I was sold a defective starter & have been ran around the block trying to get a replacement or refund. I have since had to buy a starter from a local dealer because I was without a vehicle. I will never order from here again & I lost my money, I was refused a refund!
Response from HexAutoPartsApr 18, 2022
Hi,We feel so sorry for the unhappy shopping experience.But we check it we never receive your messages or call before even never know you received a defective one. Why did you say have been ran around the block trying to get a replacement or refund. I was refused a refund ? We are a reliable seller and we provide good return policy, every product is backed by a 6-months Warranty and a 30-day return policy from the date of purchase. For your case,could you pls tell us more details about your problem and give us some pictures about the defective starter? Then we will arrange a replacement or issue you the refund. Also,we have contacted you many times but never receive any reply. Pls don't worry,we will always be with you till your problem solved.
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customer
Apr 10, 2022
Service was good and fast product was…
Service was good and fast product was junk better off spending a extra 4 bucks elsewhere for the product I needed. Cheaper clearly wasn't better. China junk
Response from HexAutoPartsMay 6, 2022
Hi,pls accept our apologies. May I have some pictures to show the problem clearly ? We have sold many of these spacers for many years and never receive such feedback before. We will give you a reasonable resolution after the problem confirmed. Waiting for your reply.
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Pete M.
Apr 7, 2022
Part was delivered very quickly and in…
Part was delivered very quickly and in perfect shape was the right part that fit perfectly
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Brian C.
Apr 5, 2022
Tell me it's out of stock before I order
Several days after getting an email with a tracking number I noticed the tracking said the same thing, part ready for pickup or something like that. I sent an email asking if my part had ever left and my answer was that the part I ordered was out of stock. I should have been told that right away so I could order somewhere else. Instead of a week later. I was given a prompt refund tho once I questioned them about the order.
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