Hertz Car SalesReviews of hertzcarsales.com

First purchase was a 2019 in 2020, Versa in Orlando. Process was seemless. We just purchased a 2024 Rogue from their Clearwater office, very happy. Sales team really friendly; they go out of their way to make sure you are happy with your choice.

Good experience purchasing a 2023 Chevy Malibu. However, after 3 weeks the vehicle went into reduced power mode. Long story short, the issue is not covered either by Chevrolet or Hertz warranties. When Chevy dealer first inspected the car they said the oil was “dark and dirty”. Hertz manager claims oil was changed during 115 point inspection prior to the sale but they have no records of car being serviced. $1,300 later, including $118 for an oil change I wonder who we should believe - Hertz or Chevy? Hertz Sales Manager says they can’t do anything for us - not even cover the cost of oil change! As a Hertz employee I am not happy with Hertz Car Sales.

I bought a car from Hertz Car Sales Orlando this past August. I had the car delivered to Phoenix Arizona where it developed a problem. The salesman Adrian Perez stepped up and solved the problem getting the auto mfg. and Hertz together to solve the problem. The guy is not only a great salesman, but is an advocate for the customer. Craig Z.

We reserved a car and paid for it in Aug so it would be ready for October, two months in advance. A few days before, I tried calling. The number kept going to voicemail. When we showed up DURING BUSINESS HOURS, they said they were closed and wouldn't help us. EVEN THOUGH IT WAS ALREADY PAID FOR WITH CONFERMATION NUMBER IN HAND!!!

Wanted to buy a car through the Rent2Buy option, that is: rent it for 3 days, get the car checked out and get the rent waived if you buy the car. I made a reservation for the car for a couple of days after the first available date, got a confirmation but then heard nothing while the reserved date was approaching. I called and heard the car wouldn't be ready on the reserved date. They couldn't say when it would be ready. So I cancelled the appointment I had made for the pre purchase inspection. Then all of a sudden, the car IS ready on the reserved date. I was lucky my mechanic still had availability within the three days timeframe. When I arrive at the rental location, there apparently still is a hold on the car. It took several phone calls to get this removed. In the meantime we filled out the paperwork to rent the car and then finally we got to take the car with us. When arriving home (only then unfortunately), I notice that the car -all wheel drive- is delivered with unmatched tires: potentially harmful for the drivetrain. Since there are no maintenance or service logs, it's not clear for how long this has been. The 'no haggle' price of the car was in line with KBB value for year & mileage. However, for that price I was expecting a functioning car; not a car that needs four new tires right away. I addressed this with Hertz and was told to expect a call back within a couple of hours. That didn't happen. I called back again and asked to speak to higher level. Although promised, this did not happen either. The level of unresponsiveness made me return the car and take my loss with the car rent. Bad experience. At least take a good look at the car before you even rent it and try to get everything done at the same location you're renting from. We rented from El Paso and had to do business with Hertz Car Sales in Bedford while I was told to discuss the tire issue with 'corporate'. Too many layers.

I bought a car from the Riverside office 0in February and have no problem with the car or the sale. I also purchased an extended warranty, but the next day, on reflection, I decided it wasn't worth it and so I enquired about cancelling it. I was told there would be no problem and so I went along and filled out the cancellation form. I was told the refund may take some time as it could only be arranged by 'Corporate headquarters'. I am still waiting and every time I call to talk to a manager, they are always in a meeting or with a customer. I am promised they will call back. They never have. Nobody has ever returned my calls despite all the promises. My next action I think will be to consult a lawyer. Be careful buying here.

Beware of Hertz car sales! I purchased a vehicle from Hertz only a couple months ago. I started having issues with the car right away, and our mechanic found that some electrical wires above fuel pump were damaged in such way that the vehicle could go up in flames at any time. Now Hertz denies responsibility!

I purchased a Bronco on May 17, 2025. All went well and I was happy, until I found that the car had mismatched tires. Goodyear in the front, Continental in the rear. I sent an email with information. It was unanswered. I called the salesman, no return call. I finally got him on the phone and he said he would speak to the manager. Nothing. I decided to write to cooperate. They didn't read the email and thought it was a rental. I responded. They wrote back and said to contact Hertz in Richmond, VA. I responded telling them I had tried three times and to please read the email. Now, everything is silent. I will not buy from Hertz again. My last car was from Enterprise (I wish they had what I wanted), they were responsive. Hertz is not! Here's what the industry states about mismatched tires: Uneven Tread Wear: Mixing tires with different sizes, tread patterns, or load indices can cause uneven weight distribution, leading to faster wear on some tires compared to others. Poor Handling: Mismatched tires can negatively impact a car's handling and braking performance. The different tires may have different grip levels, causing the car to feel unstable or unpredictable in turns or during braking, especially in emergency situations. Drivetrain Damage (AWD/4WD): In all-wheel or four-wheel drive vehicles, mismatched tires can put extra strain on the drivetrain, potentially leading to damage to the transfer case, differentials, or other components. Tire Rotations: Mismatched tires can make tire rotations more difficult or impossible, further contributing to uneven wear.