Hertz Car SalesReviews of hertzcarsales.com

Good experience purchasing a 2023 Chevy Malibu. However, after 3 weeks the vehicle went into reduced power mode. Long story short, the issue is not covered either by Chevrolet or Hertz warranties. When Chevy dealer first inspected the car they said the oil was “dark and dirty”. Hertz manager claims oil was changed during 115 point inspection prior to the sale but they have no records of car being serviced. $1,300 later, including $118 for an oil change I wonder who we should believe - Hertz or Chevy? Hertz Sales Manager says they can’t do anything for us - not even cover the cost of oil change! As a Hertz employee I am not happy with Hertz Car Sales.

I bought a car from the Riverside office 0in February and have no problem with the car or the sale. I also purchased an extended warranty, but the next day, on reflection, I decided it wasn't worth it and so I enquired about cancelling it. I was told there would be no problem and so I went along and filled out the cancellation form. I was told the refund may take some time as it could only be arranged by 'Corporate headquarters'. I am still waiting and every time I call to talk to a manager, they are always in a meeting or with a customer. I am promised they will call back. They never have. Nobody has ever returned my calls despite all the promises. My next action I think will be to consult a lawyer. Be careful buying here.

I purchased a Bronco on May 17, 2025. All went well and I was happy, until I found that the car had mismatched tires. Goodyear in the front, Continental in the rear. I sent an email with information. It was unanswered. I called the salesman, no return call. I finally got him on the phone and he said he would speak to the manager. Nothing. I decided to write to cooperate. They didn't read the email and thought it was a rental. I responded. They wrote back and said to contact Hertz in Richmond, VA. I responded telling them I had tried three times and to please read the email. Now, everything is silent. I will not buy from Hertz again. My last car was from Enterprise (I wish they had what I wanted), they were responsive. Hertz is not! Here's what the industry states about mismatched tires: Uneven Tread Wear: Mixing tires with different sizes, tread patterns, or load indices can cause uneven weight distribution, leading to faster wear on some tires compared to others. Poor Handling: Mismatched tires can negatively impact a car's handling and braking performance. The different tires may have different grip levels, causing the car to feel unstable or unpredictable in turns or during braking, especially in emergency situations. Drivetrain Damage (AWD/4WD): In all-wheel or four-wheel drive vehicles, mismatched tires can put extra strain on the drivetrain, potentially leading to damage to the transfer case, differentials, or other components. Tire Rotations: Mismatched tires can make tire rotations more difficult or impossible, further contributing to uneven wear.

I bought a truck at the Hertz Car Sales in Gresham Oregon, May ‘24, and overall I have been Happy with the truck, but I have called them Many times with questions, but they refuse to call me back. I have called at least a dozen times, and left messages with the other employees 6 or more times and no response. I paid cash for the truck, so I’m assuming they got their money and they’re done. This company has terrible communication skills.

Car is great! Customer service, not so much. Advertised floor mats and a couple of other minor items were not with vehicle when delivered. Finally had to threaten to report to BBB, then they put items on order. A week after the estimated date items may arrive at their facility, no updates. Communication is the lifeblood of customer service, good or bad news. Me thinketh they have bled out. I suspect I will eventually get the items, but will hesitate to buy from them again just because of a failure to communicate.