Hertz Car SalesReviews of hertzcarsales.com

Both my son and I tried to get a hertz rent to buy car, his was delayed by a month and we never heard back, mine they kept pushing the date off and not giving me an answer. Without too much detail, they were a mess, kept saying we will take care of you and blew you off.

PLEASE READ if you are considering buying a car from Hertz. (I won't bore you with the waiting 3+ hours in the lobby with 2 young kids before we even could start the buying process because they were with another customer because I still gave them my sale after that.) I drove my car off the lot, and there was already an alert about a headlight malfunction and maintenance due on the dash. We let them know the next day and they said they didn't know anything about them, but take it to a Volvo dealer and they'll fix it. I took my car to a mechanic to look it over and he found that there was cut wires leading to the headlights. He was very concerned about this because we had just purchased the car and were not made aware of this issue. When we told Hertz about this, they still had no idea about any cut wires. They said if this car had gotten in a wreck or had prior damage, they would not have to disclose it me. They also said "The car could break in half when you drive it off the lot and Hertz would in no way be liable." Can car lots even do that? I've been contacting Hertz with a lawyer back and forth for over a month and they won't do anything. This is the TIP of the iceberg of my experience with them.

Signed up with my credit card to rent to buy a used Camry, seemed like a good deal. I was supposed to originally see the car on 3/13.I received a call from hertz that the car wouldn't be available to see in Lynn MA until 3/19. I received a call on 3/16 that the car was going directly to Philadelphia and was no longer available When i asked the person who notified me of this, If this was a common occurrence. She hung up on me. It appears that Hertz Rent to Buy is not a reputable business.

I recently purchased a 2025 Nissan Rogue with 11,000 miles from your Bonita Springs location, at the time of purchase I was given a clean vehicle history report with no mechanical issues and a one year power train warranty, at 12,000 miles I had a major issue with the flywheel assembly. I had the vehicle towed to Naples Nissan, Naples Florida. It was then that I was told it had a replacement transmission and other drivetrain issues starting at 3,000 miles, I was never told this by the sales person or sales manager, when I filed a claim with your warranty company I was denied. When I spoke with the sales manager at Bonita Springs she denied having knowledge of the real vehicle history and basically told me I was on my own for the cost of the repair if Nissan would not honor their warranty. Because of my troubles with your practice of not providing the proper vehicle disclosure I cannot and will not recommend or purchase another vehicle from Hertz again and my next move is to notify the state of Florida Division of Consumer Affaires to file an official complaint against Hertz Car sales Bonita Beach , Florida, Respectfully Steven Batchelor 508-574-9454

I wish I could tell you we had a good experience buying a car from Hertz, but I can’t. We were ready to sign and pay, but never got the opportunity because we were abandoned at the sales person‘s desk for nearly half an hour. There were at least two managers of finance guy and six sales people in the Riverside dealership while we were there and no one came to check on us including our sales person, who totally left us alone while she was supposedly getting some more information for us. SO instead of writing a ckeck, we left after nearly 30 mins of just sitting alone.... I have been around and worked for used car dealerships for over 30 years and i know how things work... and this was the worst customer service i've ever seen or experienced.. I’m sure their cars are great, but their customer service sucks, and we will never buy a car from...

i will never use Hertz car hire again , car we ordered wasn't available and the car they give me, had an awful smell of drugs and wasn't clean at all... i spent my first day of my holiday cleaning the car for my family to use.. ( DEC 2026 )

We reserved a car and paid for it in Aug so it would be ready for October, two months in advance. A few days before, I tried calling. The number kept going to voicemail. When we showed up DURING BUSINESS HOURS, they said they were closed and wouldn't help us. EVEN THOUGH IT WAS ALREADY PAID FOR WITH CONFERMATION NUMBER IN HAND!!!

Wanted to buy a car through the Rent2Buy option, that is: rent it for 3 days, get the car checked out and get the rent waived if you buy the car. I made a reservation for the car for a couple of days after the first available date, got a confirmation but then heard nothing while the reserved date was approaching. I called and heard the car wouldn't be ready on the reserved date. They couldn't say when it would be ready. So I cancelled the appointment I had made for the pre purchase inspection. Then all of a sudden, the car IS ready on the reserved date. I was lucky my mechanic still had availability within the three days timeframe. When I arrive at the rental location, there apparently still is a hold on the car. It took several phone calls to get this removed. In the meantime we filled out the paperwork to rent the car and then finally we got to take the car with us. When arriving home (only then unfortunately), I notice that the car -all wheel drive- is delivered with unmatched tires: potentially harmful for the drivetrain. Since there are no maintenance or service logs, it's not clear for how long this has been. The 'no haggle' price of the car was in line with KBB value for year & mileage. However, for that price I was expecting a functioning car; not a car that needs four new tires right away. I addressed this with Hertz and was told to expect a call back within a couple of hours. That didn't happen. I called back again and asked to speak to higher level. Although promised, this did not happen either. The level of unresponsiveness made me return the car and take my loss with the car rent. Bad experience. At least take a good look at the car before you even rent it and try to get everything done at the same location you're renting from. We rented from El Paso and had to do business with Hertz Car Sales in Bedford while I was told to discuss the tire issue with 'corporate'. Too many layers.