HERTZ MAROCReviews of hertz.ma

This morning I called the office phone number provided in the website hertz.ma for the Tanger downtown agency to confirm the time it would be opened to return the car with one day in advance. The lady on the other side said it was opened until 18h. I arrived at the office at 16h52 and I found it closed with a note to call someone. The person picked up and said he was going to the airport and would be back in 40 minutes. By the time he opened the agency at 17h37, there were 3 people there!!! Why was it closed then? Where all 3 needed ate the airport? Because of that, I missed my 17h30 bus to the port where I had a ferry booked for 19h. The busses are hourly and the port is 1 hour away from hertz. I had to switch my 1 euro bus for a 28 euro taxi in order not to miss my 45 euro ferry ticket!!! This is outrageous!!! What will the company do? I delivered the car one day before and the company gave me a loss of 27 euros for which I should be reimbursed!! Plus all the disturb you caused me!! Now what?? I get a "we are sorry" email from you??? Maybe not even that... Moreover, I explained the situation to the gentleman there and asked for a solution to take me to the port and he reduced his answer to "I can't"!! I will wait for your solution to that.

These people are hustlers I’m office wear . They tried and forced to sell us extra insurance and told us the extra insurance we purchased via a reputable insurer is fake ! And will not be covered . They also refused a pair of customers from Europe any assistance in locating the booking from their emails online as they had lost their mobile . Tried to get us scared saying anything happened to the car even a little minor scratch etc . I’m aware if we damage the car we pay up but they tried to pressure us and force us in buying a hertz insurance extra £50. They were like bullies . Very very bad customer service . The man and women spoke in French making jokes about us the customers ( we understood little French) . Avoid at all cost . Use Avis

Nie wieder! Auto war komplett beschädigt rundum, aber es gab kein Ersatzfahrzeug. Bei der Abholung mussten wir 3 Stunden warten. Reifen nach 30 km platt, keine Hilfe von Hertz Marokko, niemand geht ans Telefon. Wegen eines angeblichen Schadens an der Windschutzscheibe wurden 1600 Euro einbehalten vom Kreditkarten-Deposit, ohne dass wir jemals eine Rechnung bekommen haben. Meiner Meinung nach betreibt Hertz Marokko systematische kriminelle Versicherungsabzocke.

Forfærdelig service. Ventetiden i lufthavnen var 2 timer bare for at komme til skranken. Derudover skulle papirerne underskrives og bilen afhentes. Der er både bedre og billigere udlejnings selskaber uden for lufthavnen.

Anfang Februar Auto gemietet. Kleine Windschutzscheibe schaden. Kaution für eineinhalb Monate gesperrt 1500€. Nach ca. einhalb Monat kommt 1000 € zurück. Wir benötigen aber Reparaturrechnung für unser Zusatzversicherung leider bis heute 9.04.2018 nichts bekommen. Fast jede Woche schreibe ich E-Mails auf customer service leider bis heute keine einzige Antwort.

Loueur qui refuse de délivrer une facture de raparation sur le véhicule loué. Résultat : mon assurance refuse de rembourser la caution prélevée sur mon compte. A éviter !!!

Don't be fooled by the following standard reply from HERTZ which gives the impression they have customer service. I contacted them via the listed email address (as I did originally about a year ago) and have not received a reply. Interestingly, the same thing happens on twitter. In public they are very responsive and ask that you email their customer service after which you never get a response. Reply from HERTZ MAROC Published 5 days ago Hello, We thank you for your request and for your interest in Hertz, and apologize for the terrible delay in replying to your review. Upon reading your review, we understand your dissatisfaction. We therefore invite you to contact our customer service at customer.service{at}hertz.ma We will make sure to get back to you without any delay.

Bad experience. Long time to pick up the car. Fuel policy does not clear. Not clear the policies on car rentals contracted via broker (Rentalscar.com). At the end of the rental period there was no one in the agency (during normal business hours). I waited a long time to return the car. Amount charged to my credit card not supported by any documentation released to me. Added on 21 July 2021 What a deep nostalgia reading this old review and the reply by Hertz... More than 4 years are passed... obviously Hertz Agency did not refund anything.