Herschel Infrared North AmericaReviews of herschel-infrared.com

Heater works great, customer service was outstanding, quickly replaced a unit when it failed.

I had very good quick responses to all my inquiries. When the shipping time was delayed, I was informed with apologies and with good amount of follow up to say when it would arrive. I was very pleased and satisfied with this customer service. thank you

This company is so easy to work with. What I received was exactly as it was on the website. We have not installed the Heaters yet, because the drywall is being installed right now, but we look forward to them working soon.

Quite impressed so far with the appearance, build quality, and customer service. We heat our fairly large home with a wood stove alone and we live in the Canadian north. We wanted to add a heater in our bedroom to help warm up the bed, so we installed the herschel infrared panel above it. I'll send you guys some pics at some point you can see how I installed it. Basically the panel is 24x48 and I built down the ceiling to 36x60 and attached a 0.5" reinforced cement board onto that. Most of the heat radiates downward but inevitably some goes up. Maybe 10% or so. So the space above the heater does get hot and I want to be sure there are no risks of fire. I'm waiting for a piece of sheet steel and I'll clad the concrete board with that and finish the seams with the l bracket for a drop ceiling. Should look very nice. Rockwool insulation in the rafter space above. I will be adding a ceiling fan nearby to circulate the little bit of heat radiating upwards but we were planning on doing that regardless. Usually we yelp when we get into bed but now it's totally cozy. I actually had to lose the shirt in bed since we've had it on which has never happened before. North American customers should be aware that the plug style is not readily available here, so be prepared to hard wire the unit in an octogon box. Should be regardless given the application/location. I have a little more confidence in wago 221 for connecting stranded and solid wiring. Was surprised to see the smaller gauge stranded wiring on a 240v unit like this, but carefully prepared and connected, nothing is heating up. I ran 12 awg from the panel to the thermostat/heater so was expecting a equally sized wire powering the unit. Nope. Regardless, it's not heating up. Overall I'm so far quite impressed with the unit and the thermostat they provide. Very simple to program. The only issue there was the retaining screw that holds the thermostat to the wall came out fine but is already stripped. I would prefer to have seen a metal thread imbedded in there so will be talking to Heschel about this as it stripped after unscrewing one time. I can jimmy this if I can but would rather them assess. Took a video to show the issue and will talk to them about it. Great job so far guys!

Great product and great customer service

We purchased the Comfort – White Frameless Infrared Panel Heater – 1050W, 120V and it has been a disappointment. We were looking to warm a space in our uninsulated brick carriage house. The description online does state the following: “The heated areas are a guide only and assume a medium to well-insulated space with an average floor to ceiling height of 95 inches. If room heights are greater or there are other building factors to consider then please Contact Herschel, or contact your dealer directly so that a more detailed assessment can be carried out.” So, we did contact the dealer to see if a panel would work in our situation. We gave a full description or our space and needs. The representative got back to us quickly and provided a thorough response confident the panel would meet our needs. We purchased based off of that conversation. We installed the panel on our 7’6″ ceiling, directly above the couch. Sitting on the couch, the panel makes us barely warmer than we were without. Almost unnoticeable. Even on 50 degree days (F), our noses are still cold. If you stand up and place your self about a foot from the panel, then yes, you feel warmth. On your head, that’s it. Because this item is so large, even at this price, we decided it wasn’t worth the effort to try to return. We did write to the representative to let them know our experience and ask that they share with the company so others do not make the same error. We never received a response. Although a reply was not necessary it was noticeable, especially since they had been so quick to reply when we were considering purchasing. All this said, if you are looking to heat an uninsulated space, heed their words in the description. This item will not work for you.

Very good customer service. We own quite a few products from then and occasionally one will fail but they back them up with warranty.

Installation was simple and the heater was well packaged. Unfortunately the heat output is far less than I had expected. I'll end up having to replace the unit with something that puts out more heat.