Herschel Infrared North AmericaReviews of herschel-infrared.com

Excellent and fast customer service

Excellent quality but heater was damaged in transit by FedEx and Herschel replaced it within a week.

These heaters are amazing

First the quality of construction of the radiators received, the way they were packaged, the tracking - all of that spells quality without words. You feel it in your hands. Second, well, I made a boo-boo in my order... Jason was most helpful in helping me correct my mistake and make things right. And that spells "I will come back for my next radiator".

Love the portable heater which really helps in a drafty space in our home. I only wish it had an on off switch!

We love the Herschel Infrared panels and we are in the process to add panel to each room. I have to state that FedEx does not handle the packages carefully.

I love the infrared panel heater. I have an old house with poor insulation but the heater gently heats a room and keeps it cozy. The panel surface heats to almost 200°F, hot to the touch but won’t burn you if touched briefly. The back side gives off much less heat. Using a thermal sensor, I noticed that the heater will heat the walls in my room from about 58°F to 71°F over the course of several hours. It doesn’t seem to heat the walls any hotter than 71°F. If you sit with your back to the heater it feels like basking in sunlight, only much gentler.

The heating panels give off great heat. Unfortunately, the size and placement are crucial. I called Herschel to ask about the size and placement of the panels. I was told one large one for my cathedral ceiling. The heat is not directed to the floor or the entire room. It just heats one wall. I’m hoping this can be fixed.