Herschel Infrared North AmericaReviews of herschel-infrared.com

I purchase these to fit in a suspended ceiling and the do not fit, if additional trim pieces we needed nothing was said. Shipping damage as well.

The heating panels give off great heat. Unfortunately, the size and placement are crucial. I called Herschel to ask about the size and placement of the panels. I was told one large one for my cathedral ceiling. The heat is not directed to the floor or the entire room. It just heats one wall. I’m hoping this can be fixed.

Installation was simple and the heater was well packaged. Unfortunately the heat output is far less than I had expected. I'll end up having to replace the unit with something that puts out more heat.

We chose Herschel expected a superior product for our hot yoga studio. Delivery was efficient and as expected. Product seems high end, however The control panel is not CSA rated as they told me it would be. I have spent over $2000 above the $12,000 I paid for the heaters to have them approved here in Canada. They did credit me $1000 usd but it has been much more in expenses to make the heaters function. We also have had to run the heaters for over 2 hours to get even close to 100 degrees and that is with heated floors. I have the 8 heaters they told me I needed installed professionally and I’m using the thermostat they provided. I was told the room would heat in 30-45 min and I’ve yet to see my hydro bill to know if this product is even sustainable to use. Customer service is difficult to connect with as the tech team is all in the UK. The North American rep has been helpful but she can only do so much. The product is nice to look at and less bulky than the traditional large panels. But they are not approved for North American use with the control panel. And you may endure more costs than it’s worth. Unfortunate as I thought I was choosing a superior company than those here in North America