HERO Defense Systems LLCReviews of heroselfdefense.com

We purchased the AIIROP pepper gel weapon and tested it using the trainer cartridges. The unit fired, however, of the four trainers deployed (two cartridges provided with the unit plus two additional cartridges purchased), only three shots fired properly. The other five shots were duds. The CO2 cartridges fired, but the gel seemed to have dried out and only a puff of blue powder was emitted. I haven't tested any active cartridges yet, but hopefully, they will have greater than a 38% success rate. Follow up... Many thanks to Violet at Hero who promptly replaced the failed trainer cartridges. The new cartridges worked perfectly. Changed rating to 5 stars. Thank you!

HERO's customer service and communication have been wonderful. You always wonder, now-a-days, whether or not there's a "real" person behind the answers to your questions - There are real people at HERO. I have reached out to them 3 times since I purchased the Aiiro and they responded and resolved my issue or question!

I’m very happy with my order. Product is very well made. Fits in your pocket or in the holster. The case is very well made also A great alternative to a firearm.

Fast reliable delivery

I own the HERO 2020 and just purchased the AIIRO this week. It is on its way to me now. These are incredibly great non-lethal devices which are easily concealable and very user friendly to operate. As someone who lawfully carries a concealed firearm, I recognize the importance of having non-lethal resources readily available for self-defense. A firearm is not a universal solution for every self-defense incident. The amount of force you are able to use in self-defense must be proportional. It cannot be greater than the amount of force you are defending against. According got the FBI and Department of Justice you are 5x more likely to be involved in a non-deadly force incident than a deadly force incident. As a civilian with former law enforcement experience, I am passionate about the study of lawful self-defense and support the 2A as well as your overall right to protect you and your family against criminal predation regardless of whether it’s a deadly or non-deadly force threat. So much so, that I dedicated my Facebook page to lawful self-defense related topics to better educate others. HERO self-defense products are a great way to “give the gift of safety” this Christmas season.

Good product and easy carry

Thanks for replacing my daughter’s Hero 2020. As you know, her original one went off in her purse in her vehicle, and you sent a replacement. We used the prepaid UPS sticker to send the original one back to you. I hope you can figure out what the root cause of the discharge was. I think that the nitrogen canister must have given out because the trigger wasn’t pulled. Thanks, Jim Wingert

Easy selection and purchase. Great correspondence in ordering and shipping, as well as simple emails to connect to UPS for tracking.