michael M.
Friendly knowledgeable representative…
Friendly knowledgeable representative and fast delivery
Response from HERO Defense Systems LLCJun 12, 2025
Thank you! We have a wonderful support team and appreciate the kind feedback.

HERO® promotes personal safety, save lives, and grows confidence with patented award winning non-lethal defense products engineered from the ground up.
HERO Defense Systems LLC (heroselfdefense.com) has 175 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 140 reviews with 5 stars · Clear filters
michael M.
Friendly knowledgeable representative and fast delivery
Response from HERO Defense Systems LLCJun 12, 2025
Thank you! We have a wonderful support team and appreciate the kind feedback.
Rick J.
Easy to order. Now I hope I receive the product
Response from HERO Defense Systems LLCJun 12, 2025
Great to hear! And you order is on the way :) Check your email for a message with tracking info.
Leo F.
My Hero 20 20 misfire the training cartridge. Costumer service is sending me a new one. It got replaced real fast. They sent some extra training cartridges. Tested the new Hero 20 20, worked great. I now feel confident it will work when needed.
Response from HERO Defense Systems LLCJun 9, 2025
Thank you for your feedback. We're so happy we were able to help get things figures out!
John K.
Hassle free
Response from HERO Defense Systems LLCJun 9, 2025
Glad to hear it! We do our best to make things as smooth as possible.
Missy H.
This product is easy to use and looks ok. It fires well and the flashlight and laser make aiming easier.
Response from HERO Defense Systems LLCJun 9, 2025
Thank you for the review :)
John N.
The customer service is top level. Questions and concerns given allot of personal attention. The products are timely and have unique features that makes them industry leading.
Response from HERO Defense Systems LLCMay 20, 2025
So glad we were able to answer your questions! Thanks for the lovely feedback.
Diane D.
The Hero is a great and very simple non-lethal weapon!
Response from HERO Defense Systems LLCMay 12, 2025
We're so glad it's been a great fit for you :)
Kevin B.
Smooth transaction. Received my Hero ammo in a timely manner.
Response from HERO Defense Systems LLCApr 29, 2025
Wonderful to hear! Glad your experience went smoothly.