HERO Defense Systems LLCReviews of heroselfdefense.com

Response from HERO Defense Systems LLCOct 14, 2024

So sorry to hear this Michael. Our customer service team has begun an exchange for you and will be standing by to ensure your replacements are working perfectly. We want to make certain you are completely satisfied with your purchase. Please reach out to us via email ([email protected]) or phone (833-437-6669) if you have any questions or additional feedback. We look forward to hearing from you!

Response from HERO Defense Systems LLCSep 18, 2024

Hi there! Your order is currently en route to you. Please check your UPS tracking number for more information. We hope you'll update your review once you receive your package. :)

Response from HERO Defense Systems LLCSep 12, 2024

Hi John, I'm sorry to hear your shipment didn't arrive in time for the trip! I do see you tried to call us and regret the phones were busy at the time. Unfortunately it doesn't look like any messages were left. Please feel free to leave us a voicemail, send us a text, or email us at [email protected] so we can assist you better in the future.

Response from HERO Defense Systems LLCSep 16, 2024

We're so sorry to hear you didn't hear back! Please be sure to check your spam folder for any messages from [email protected]. We'll reach out again as well!

Response from HERO Defense Systems LLCAug 29, 2024

Hi Joe, it looks like you may have the wrong company. We don't make or sell any bracelets. This may be what you're looking for: https://theherocompany.co

Response from HERO Defense Systems LLCAug 20, 2024

I see you've been in contact with our support team and they are working to help you locate the package which was marked as delivered by UPS. We are doing everything we can to ensure you get your order.

Response from HERO Defense Systems LLCJul 8, 2024

We're so sorry to hear there's been an issue with your device! We actually drop test our products so we are very surprised to hear there's been a problem in this area. Please reach out to us ASAP. We'd like to learn more about what happened and ensure your device is working as it should be. Please email us at [email protected] or call us at (833) 437-6669

Response from HERO Defense Systems LLCJul 1, 2024

We're very sorry to hear you're unhappy with your device. We'd like to hear more and see what we can do to improve your experience. Please reach out to us at your convenience via email at [email protected] or call/text us at: (833) 437-6669