Gracie R.
“Baggy and saggy eyes.”
I was walking past the kiosk at the Del Amo mall in Torrance. A guy at the kiosk handed me a sample, and then proceeded to apply this crap under my eye. The product immediately irritated my skin, I said I had to go. He said “aren’t you concerned about your bagging and sagging eyes?” No, no I am not, I proceeded to Sephora where I spent $359 and was not insulted. I had no idea how much this stuff cost until I looked it up online - expecting to see complaints. The area where this was applied on my face is now irritated and dry.
Response from HermetiseAug 12, 2019
Dear Gracie, Thank you for bringing this to our attention! We apologize for the customer experience that you have described and appreciate your honest feedback. However, every storefront of Hermetise is a privately-owned independently-operated third-party business entity that is authorized to resell our product line. We, as the distributor do not have any involvement with the hiring, training, supervising, or distinct business policies of any Retail Location or its employees. However, we do maintain a relationship with the Ownership Teams, and our management will be glad to reach out to the Del Amo location to further discuss their salesmanship practices that you have described. Please email me so I can send out a gift package for your inconvenience at this location! Please contact us at : [email protected] Please add: Attn Stephanie/trustpilot" to the subject line. Best Regards, Stephanie



