Jenn E.
MOA in Minnesota
I went to the mall today and was approached by a sales person being told how old I looked and how much my wrinkles showed on my forehead and the “excessive puffiness” under my eyes. I let the sales lady clean under my eye and apply the wrinkle cream. I felt the cream drying (she told me that was my skin tightening) - it was drying. After being told my face needed a huge makeover and brought my self esteem to the ground I broke down and bought it. A short time later I walked by a mirror (still at the mall) and saw gross flakiness under my eyes. I went back to the store and they told me the sale was final. Never did they mention this while in the store the first time. I NEVER buy anything that isn’t guaranteed! Stupid me for not asking. I am a single mom and definitely cannot afford this and should have never bought this! Now I spent well over $300.00 for something that only works for about 15 minutes...so disappointing! Update: I was in contact with the company and they are willing to send me some products that the store front should have told me about for free! I am willing to give this a try when it arrives and will keep you updated if it takes care of the flaky issue caused by using the wrinkle cream alone.
Response from HermetiseAug 26, 2019
Dear Jenn, Thank you for bringing this to our attention! We apologize for the customer experience that you have described and appreciate your honest feedback. However, every storefront of Hermetise is a privately-owned independently-operated third-party business entity that is authorized to resell our product line. We, as the distributor do not have any involvement with the hiring, training, supervising, or distinct business policies of any Retail Location or its employees. However, we do maintain a relationship with the Ownership Teams, and our management will be glad to reach out to the Minnesota location to further discuss their salesmanship practices that you have described. The flakiness occurs when no serum is applied, I will be glad to send you a serum plus a gift package from us :) Please contact us at : [email protected] Please add: Attn Stephanie/trustpilot" to the subject line. Best regards, Stephanie



