Sherry
NEVER buy from this company
NEVER buy from this company! Site is NOT user friendly and after numerous unsuccessful attempts the customer service rep told me nothing was wrong with the site. Weeks later when it FINALLY worked, I ordered a product on 8/17. No tracking info on site or order (unless you are a 'guest'). On 8/25 I FINALLY received an email to my NUMEROUS attempts to reach someone. Was told it was delivered on 8/18. This product was NEVER received and when I responded with this info, I never heard a word back! I told them to either refund my money or send the product...you guessed it: NO RESPONSE!! Horrible customer service!!
Response from HermetiseAug 31, 2018
Dear Sherry, Thank you for bringing this to our attention! Please contact us directly and right away so that we can work towards resolving this for you as soon as possible. [email protected] Please add: Attn "Stephanie/trustpilot/Sherry" to the subject line. Thank you!



