Herb AffairReviews of herbaffair.com

I wish I had read all of the reviews before ordering. They fail to provide a tracking number and when you ask for one, you’ll get an automated message saying the order is “unfulfilled”. I then asked to cancel my order and was told they could not cancel it. Since so many folk are having the same trouble, I will be contacting the Ohio attorney generals office to file a complaint .

I placed an order for their Capsule-It capsule filler machine and a 1000 size "00" capsules. After paying, i waited for a confirmation, yet none was sent. I've emailed the company several times asking for a confirmation, they never respond to emails or phone calls. The owners of Herb Affair, will happily take your money, and refuse to ship any product. Total scam!! All of these positive 5 star posts must be fake and written by the 3 owners. Beware! I found a similar Capule-it product at temu.com

I was considering the product and placed it in my cart BUT did not order. Then I have received an email from them daily with different percentages off. I decided to take them up on the 20% off offer. When I click on the link in my email the first page I am brought to has "congratulations We'll pay your shipping" So I started to follow through with the order. Upon starting the check out process there was a shipping charge of close to $10. I stopped checking out and tried to phone them SEVERAL times in the past two days. No one answers the phone. I think I have tried a total of 8 times then decided to do some research on reviews. After reading the one star reviews and seeing the similar problems with no response from herb affair I can only conclude that this is a shady company and the 5 star reviews as well as their responses to the 1 star reviews are a bunch of made up stuff that really is not true.

Herb affair took the money but couldn't fill the order would not respond to phone calls or emails had to get charges reversed by Bank. Complete waste of time and energy will not try them again.

Placed an order for two items. Shows it shipped! However the shipper cant seam to get it to our office. Email Herb Affair over the weekend regarding the shipping issues. No response. I call them via phone, no answer so I left a message. Called again and still no answer. I imagine I'll have to dispute the charges now. I imagine this is being run out of someone's garage.

Don't bother. I would trust all the one star reviews you see on this website. If you don't receive your product you are probably not going to. And don't bother calling customer service, no one will take your call. I'm really frustrated with my experience here and would not recommend it to anyone.

Complete scam!! Do not trust these crooks. I paid for expedited 2 day shipping. After 3 days of waiting even for a tracking number, these scumbags finally emailed me back with a “oh sorry your package got lost in processing” and couldn’t explain further. Now 7 days later, they are refusing to refund any of my SIXTY dollars I spent to have it here in 2 days. And just to add insult to injury, the pictures on their website show capsule fillers with a lime green trim that is quite attractive to the eye, what they sent me is a $h!t brown/maroon. Fuuuuuuuuu€k all of you.

I have left 3 voice messages and now this is the 3rd email regarding an order I placed on 1/12/22 for a capsule filler. My credit card was charged $36.90 but I have not received any order confirmation (but I have received another promotional email so I know they have my email address) or the item itself. The fact that you never answer the phone (I have literally called at least 50 times at all hours) or reply to my emails or phone messages was up until now just really sh!tty customer service. However, now we are crossing into theft by the fact that you charged me for something but have not acknowledged it in any way or sent me the item. It says this at payment page... "SHIPS SAME DAY IF ORDERED BEFORE 12PM CST M-F" I'm calling BS on this. I want an immediate credit of the $39.60 applied back to the card I made the purchase on. It's not likely that you care but I will be filing a complaint with the bbb as well as leaving a review on every place I can.