Ray B.
Poor quality and workmanship
Bought a watch in June, advertised to last 'a lifetime'. So fer the strap buckle broke but I managed to repair it with another pin. The back case fell off when I took the watch off, once again I was able to put it back on. Now the glass has dropped out and is lost! No repairing that! Update: They say they cant help me as I have had the watch more than 30 days! They offered 10% refund as a gesture of goodwill. Don't buy from them! They have now refused to replace the glass! You only have 30 day warranty for a poor quality watch. If you are likely to die within 30 days it might last you a lifetime!!!
Response from Henrys WatchesOct 7, 2025
We’re very sorry to hear about the trouble you’ve experienced with your watch. That’s certainly not the quality we aim to deliver. Please reach out to us directly at [email protected] with your order details — our team will review your case and see what we can do to help.