Carolyn
Lost my prescription
My initial consultation was fine. However, after hearing nothing for 8 days, I logged into my account and saw no medication had been prescribed for me. I immediately called the customer service number and spoke to a very nice representative named Karyna, who assured me she would look into it and my meds would be expedited and shipped overnight. The following day, I called again and spoke to another very nice representative named Yetunde. He also assured me, once the prescription was located it would be expedited and sent overnight. He also adjusted my next billing date to reflect the date the meds would be shipped. Today, I received an email that my prescription (ticket) had been located and they were working on it. The email said I would receive another email when it was shipped. I then responded to the email letting them know that I was assured it would be expedited. They emailed me back informing me that they have lots of tickets and they will let me know when it is shipped. They had absolutely no issue billing me within half an hour of my consultation, yet they have no sense of urgency as far as shipping the medication. I would like to say that the representatives were very professional and helpful. They both followed up with emails, as they promised. However, I still do not have my medication and at this point, I have no idea when I’m going to receive it. I am not a happy customer! Update: spoke to Henry Meds representative Amy several times since writing my review. My meds still have not been shipped and no idea when they will be. So much for expediting my order once it was located. Feel like I am being given the run around. Lots of broken promises. So far, not a trustworthy company. Terrible experience!
Response from Henry MedsJun 26, 2024
A representative from Henry Meds will be reaching out.