Tori G.
Choose another company
I started using Henry Meds in September. I was prescribed a medication and charged $149/month. The month of December they emailed me that I needed to schedule a follow-up appointment. I had no desire to continue use because the meds were not working. I assumed they would cancel my appointment since I did not schedule the appointment and the meds were not provided. I was still charged for December. I emailed them asking for a refund since I did not receive any services or medication and they stated they do not give refunds. I obliged and went to schedule an appointment and continue one more month since I already paid for it. No appointments were available until after I would be billed for the following month. I requested it be waived since there were no appointments until after they would bill me again and I already paid for the previous month. They refused. I was then emailed by who I assumed was a manager. I was kind and explained my situation and they simply did not care to rectify the situation even though I did not want to continue the service I respected the no-refund policy and suggested since they were unable to schedule me within the month I paid for, I not be charged for the following month. I was told they would not be able to help me and I could either cancel my subscription or be billed for the following month as well. I do not understand how they can charge patients without providing a service or product. I would also like to point out this is after it took the CSR 4 days to get back to me. I take responsibility for not completing my due diligence seeing that this company has an F rating on BBB. There are plenty more companies similar to this one, so choose another.
Response from Henry MedsJan 15, 2025
Thank you for your review. We take all feedback seriously, especially negative feedback, and use it as an opportunity to make improvements. Per our Terms of Service, subscriptions renew automatically until canceled, and all sales are final. If you have additional questions or concerns, please don’t hesitate to reach out to us directly. We’re here to help.