Kira H.
So....I will update until it's received
So, I'm not entirely sure what my full review will be, but at the moment I don't have much faith in the company. Had my first appt on 6/6 around noon. Dr explained i was approved and to expect 5-8 business days. Fair enough, so come Wednesday this week I noticed in the app that the pharmacy still hasn't filled it. I inquired to figure out what was going on and now I'm told 7-10 business days and that the pharmacy takes 3-4 business days to do quality checks, etc. Well it is now Friday 6/13....the quality checks timeline has been exceeded, no communication regarding reasoning nor if there will be a delay. If my shipment isn't at my house by the 10th business day, I will be requesting a refund and canceling the service. This was meant to be an option that provided convenience, but it would have been less work going to a med spa and picking up the prescription myself at the pharmacy.
Response from Henry MedsJun 13, 2025
Thank you for your review. At Henry Meds, our standard shipping time for medications is 8-10 business days after your intake appointment. However, delivery times can vary due to factors outside of our control, such as pharmacy backlogs or supply chain issues with our partner pharmacies. If you experience a delay exceeding 10 business days, please contact us at [email protected] or (909) 787-2342 so we can assist you further. We appreciate your feedback and will use it to improve our services.