Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Henry Meds (henrymeds.com) has 11,880 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
henrymeds.com
Website
henrymeds.com
Category
Medical Specialists
Location
Dover, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Henry Meds and their associates are easy to do business with. I have always felt supported and heard when expressing concerns. Everyone I have talked to has been very professional and always able to answer any questions I have. It is a pleasant healthcare experience and I'm super happy with my results.
Response from Henry MedsApr 4, 2026
We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.
SH
Scott H.
Was apprehensive about online meds but…
Was apprehensive about online meds but am super happy with the process, pricing, testing and support.
Response from Henry MedsApr 4, 2026
Thank you for your kind words! We’re so glad to hear you had a positive experience.
DS
De S.
Two years and counting
I have been a 'member' for nearly two years, and after losing 32 pounds, feel like my much-younger self. The staff is very helpful and ready to listen to any concerns. There may be cheaper options, but none with any better care or concern for individuals,
Response from Henry MedsApr 4, 2026
Your kind words mean a lot to us! We’re dedicated to providing great service, and we’re happy to know you had a great experience.
JW
Janet W.
Very pleased!
I have been with Henry Meds since 2023 and I have been very pleased with the results that I have received as well as the customer service and providers.
Response from Henry MedsApr 4, 2026
We’re so happy to hear about your positive experience! Your satisfaction is very important to us, and we appreciate your review.
MI
Michelle
Stefanie listened and showed care to my…
Stefanie listened and showed care to my concerns and discussed with me things I didn’t realize to make sure I stay healthy.
Response from Henry MedsApr 2, 2026
We appreciate you sharing your experience! Knowing that we’ve made a positive impact is what drives us.
ES
Ellen S.
Real Medical Professionals
Knowledgeable staff, the product works great (I lost 28 lbs) and Henry Meds is always responsive to questions. The cost is up there, but it does include medical practitioners, not lay people reading from scripts. They are willing to troubleshoot with me. I do highly recommend them and trust them. I have been using the semiglutide for almost 2 years, and have maintained my weight loss for over a year now.
Response from Henry MedsApr 1, 2026
Thank you for taking the time to share your experience.
AZ
Alena Z.
Felt More Like a Money Grab Than Patient Care
At the beginning of my experience, everything was great. The prescribers were great, helpful, and knowledgeable. However, towards the end of my six months, it became quite frustrating. Throughout my six-month subscription, it started to feel less about my health and more about upselling. For the last two months, I was told my dose wouldn’t be increased, unless I was willing to pay about $100 more per month. That didn’t sit right with me.
When my six months ended, trying to cancel was unnecessarily difficult. I submitted a cancellation request online, but it wasn’t processed automatically. I attempted to use Live Chat multiple times during business hours, but no agents were ever available. The chat directed me to call customer service, but every time I called, I was told no agents were available and the call would disconnect—no option to even leave a message.
Email was the only way to reach them, and even then, they said responses could take up to 48 hours. The entire process was a hassle and left a bad impression. I expected better communication and a smoother experience.
Response from Henry MedsApr 2, 2026
Thank you for your review. We take all feedback, especially negative feedback, seriously and use it as an opportunity to improve. We appreciate you taking the time to share your thoughts, and we’re sorry that this is not the experience we want for any patient at Henry Meds.
IS
ISAAC
No way to message care team
They scheduled a consultation promptly and getting on their calendar was easy. The provider was nice enough and I got the phentermine for weight loss that I wanted. However, their system has no way to just send a generic 'message' to your care team. You have to open a Support ticket, which based on the labelling, is more for technical support issues. They need to have, and lack, a methodology where it's actually OK to send a message (about anything medical) to your care team. lacking that puts circle medical way above them, if you can use circle medical do it instead.
Response from Henry MedsApr 2, 2026
Thank you for your review. We’re always sorry when unexpected issues come up and will do our best to resolve them. Our Care Coordination team is available to assist you at [email protected].