hemi blurrReviews of hemiblurr.com

Plus jamais ! Première commande passée chez eux le 26/08 et l’expérience est franchement désastreuse. Mon colis s’est apparemment retrouvé perdu à la suite d’un problème avec l’entrepôt. C’est en tout cas l’explication qui m’a été donnée par le service client. Depuis, on me promet une réexpédition, mais nous sommes maintenant le 3 septembre et aucune réexpédition. On m’explique simplement que cela prend du temps en raison d’un changement d’entrepôt. Le service client répond certes rapidement, mais cela fait plusieurs jours que l’on me demande de patienter et que l’on me promet une solution qui ne vient jamais. Pour une toute première commande, c’est une expérience extrêmement décevante. À ce stade, j’ai surtout le sentiment qu’on me fait tourner en rond. Une chose est sûre, je ne commanderai plus jamais chez eux.

Absolutely love Hemi Blurr! The quality of their pieces is amazing and everything feels so unique and beautifully made. I’ve also had a great experience with their customer service — they were so helpful and responsive. Definitely one of my favourite brands. Highly recommend! ⭐️⭐️⭐️⭐️⭐️

I ordered a parka (love!), pants (FedEx lost them) and shoes (absolutely gorgeous). I can’t say enough good things about the quality, style, and price of hemiblurr clothing. They truly get it! But mostly I want to let everyone know that their customer support made my entire shopping experience an absolute pleasure. Special shout out to Alice!

The hemi blurr service is unparalleled. Simply because I thought I would get more wear out of a jacket with a hood, I lodged a return for the Mica Veil Trench Coat. On account of expensive return shipping fees Alice offered to issue me a voucher of the value of the coat and let me keep the coat. This was incredibly generous and unexpected and shows they value their customers and trust in their products. I have since worn the jacket almost everyday throughout winter, as I didn’t see the point in buying a new jacket. It is incredible comfortable. The top button has become loose with wear, but it is an easy fix. I have now ordered the Corvian Wool Stand-Collar Coat and am excited to receive it!

So I’ll start with the quality - I ordered a blazer and the quality and packaging was fantastic ! However, it was a little too large. I had to be away from home for a bit after receiving the item so I did not really get a chance to initiate a return in their 14 day window. The customer service was great and though I could not return or exchange they did offer a 75 dollar gift card which I appreciated.

Customer service was excellent

timely customer service and good solution

I came across Hemi Blurr and was intrigued by their original styles, architectural lines and simple silhouettes. While my first order’s shipping did take longer than expected (but maybe that is because we have all become accustomed to instant gratification) the clothing arrived incredibly well packaged and of good quality - unfortunately the pieces didn’t work for me but I was intrigued by their green return option. Enoch walked me through it (you get a gift card for the purchase price of the items -not including taxes and shipping) and I have ordered 3 more pieces one of which shipped the next day(so as mentioned in comments it really does depend on what piece you order and what wharehouse it ships from). Overall I am very pleased with Hemi Blurr and their customer service and look forward to trying these new pieces once they arrive.