TUSHYReviews of hellotushy.com

Don’t buy this! Worst quality product, I used this product and the hard plastic pipe of the bidet broke and caused a bad water damage in my house, the whole project caused us over $50k and Tushy didn’t want to take any responsibility to help us! Unethical company !

Leaving a negative review on any product is a first for me and the review isn't even of the product itself. I've used TUSHY products before and find them to be a good product. I recently purchase 2 items and have found the shipping situation to be pretty frustrating. Originally I placed my order on Sept 14th and as I live in Canada shipping would take just over a week (i believe it was 7-9 business days). Not a big deal. Within a few days, the delivery date was pushed back to Oct 4th due to IT maintenance issues in a Canadian warehouse. Ok, not great but I can still track my shipment so again, not a big deal. My package didn't arrive on Oct 4th so I went on to TUSHY's website and followed their automated prompts to ask about my package. I was emailed and informed that my package was in Canada and was received on the 28th. This was information I could see when tracking my package and included in my original email. I sent another email stating that I had the information already and was just hoping that the tracking info would be able to be updated so I could see when the package would arrive. I was then told that with where the package is in processing it could take anywhere from 2 to 4 weeks. It's pretty frustrating that the delivery date has gone from 7 - 9 days (Sept 24th) to 20 days (Oct 4th) to possibly 38 to 50 days (October 19th - November 2nd) without any regular updates to tracking or explanation of why it's taking so long. I originally purchase the items as gifts and don't have any useful date or information to say when they will arrive. Not having in-house customer service with a product that is quite popular seems unacceptable.

Don't buy from this company. After reading that they offer a risk free 60 day guarantee, and that the installation does not require plumbing, we tried to return it, unused (after we read the installation details and LOTA of other negative reviews.) They refused the return and just keep replying with the same, sappy responses, none of which address the issues or false promises that they make. All of their products are always "on sale" so they get around the guaranteed returns by saying that they don't take back "sale or bundled" items. This is not clearly stated, as they claim, even when you try to find their return policies. I can't stand companies who lie and who don't treat customers well. To use their endless puns, they're full of S#*@

I had such a frustrating experience with their customer service, to a point that I was sure the company is a fraud. They set it right in the end, but remains the fact that I wasted so much time, having to write multiple emails about a simple issue with my order, and getting ridiculously inadequate answers.