TUSHYReviews of hellotushy.com

Response from TUSHYSep 5, 2024

Hi Doug! We're truly sorry to hear about your frustrating experience—and hope that you did finally receive your TUSHY. Your feedback is incredibly valuable to us, and we apologize for any inconvenience caused by the delay in receiving your order and the lack of communication from our team. We understand the importance of timely delivery, especially for special occasions like Father's Day, and we deeply regret falling short of your expectations. We value your feedback and share it with our team for continuous improvement. If you still need help or have any questions, please reach out to us at [email protected]. Our friendly Poo-rus will be happy to help you out!

Response from TUSHYSep 5, 2024

Hi Lisa! Sorry to hear about your crappy return experience—that's definitely not our style these days. I completely understand your frustration and the inconvenience caused by the delay in receiving that label. We value your feedback and share it with our team for continual improvement. If you still need help or have any questions, please reach out to us at [email protected].

Response from TUSHYSep 5, 2024

Hi Kayla! We're truly bummed to hear about your frustrating experience with our technical support team and the issues you've encountered with your TUSHY Ace. Your feedback is incredibly valuable to us, and I apologize for the lack of timely and effective assistance you've received. We've come a long way since your complaint, and not only have stronger systems in place, we've also launched the Ace 2.0 which takes into account some of the issues you may have experienced. While we do have fun with our marketing, we're a product company first and foremost, and our in-house engineering team is constantly iterating thanks to customer feedback like yours. If you still need help with Ace, or have any questions, don't be shy about reaching out to us at [email protected]. Our team will be happy to help you out!

Response from TUSHYMar 13, 2023

Hi Bobbie! Sorry to hear about your frustration! No offense intended, we're only trying to bring a little levity to your day. There should be an unsubscribe link at the bottom of every email outside of those relating to your actual order, and if you can't find it, we're always happy to help out. Sounds like our marketing isn't for you, but still we hope you enjoy the bidet! :) Warmly, TUSHY Team

Response from TUSHYJan 3, 2023

Hi MyKayla! Sorry to hear about this experience! We always do our best to get things out the door ASAP, especially during the holiday season when we know things can take a long time to arrive due to the greater demands on shipping carriers. We do our best to cancel if we're able, but often the order has already been processed, and at that point it's too late to stop it from making its way to you. We'd love to be able to process returns for free, but unfortunately it does cost money and resources to accept returns, take them back into inventory if unopened, and store and ship them back to us. If we were as big as Amazon maybe we'd be able to eat that cost, but we're still just a small business and we're doing our best to pass as much savings and value off to you as we can. :) Warmly, TUSHY Team

Response from TUSHYDec 15, 2022

Hi Berenice! Any defective item is fully protected by our warranty, and in the event that a rare defect does occur, please reach out to a Poo-Ru who will assist you with a solution or a replacement (whichever is the proper fix for the given situation). We do have a 60-day return window for most of our items, but there are exceptions which are clearly outlined in our return policy posted in the FAQ section of our website. All that said, if there's an actual defect, we'll take care of you. :) Warmly, TUSHY Team

Response from TUSHYSep 5, 2024

Hi Eli! I'm very sorry to hear about the difficulty you had with our Poo-Ru support team. I assure you that our customer service team is composed of real pooping humans dedicated to assisting our customers, and it's disappointing to hear that you've received form responses and unhelpful assistance. While we've come a long way since 2022, your feedback is invaluable to us, and I want to assure you that we take it seriously. We'll share your feedback with our team for improvement. If you still need help or have any questions, please reach out to us at [email protected]. Our friendly Poo-Rus will be happy to help you out!

Response from TUSHYSep 5, 2024

Hi Danielle! We're genuinely sorry to hear about your disappointing experience with your TUSHY and customer service. Your feedback is essential to us, and I want to assure you that we take it seriously. I apologize for any inconvenience caused by what sounds like a lost "nozzle cap" on your TUSHY bidet and the lack of satisfactory resolution from our customer service team. This is not the level of service we aim to provide—and while we've come a long way since 2022—we understand your frustration. Your satisfaction is our priority, and we're committed to restoring your faith in us. If you still need help or have any questions, please reach out to us at [email protected]. Our friendly Poo-Rus will be happy to help you out!