Hi Stephanie — thank you for your feedback, and we’re truly sorry this experience felt so frustrating. Our team worked quickly behind the scenes to stop your order before it shipped and refund it in full, and we hope you felt the care in getting everything resolved. Canceling orders after they are placed, especially during the busier holiday season can be tricky, so happy we were able to make this happen for you.
We genuinely wish you nothing but ease in the bathroom and pure booty bliss from here on out, and we’re always here if you need anything. 💙
CM
CMCM
Awful product
Awful product. I bought this online and when I installed it, the button wouldn’t work. I packaged it up and asked for a return and their customer service department wanted to live troubleshoot with me. Their products are cheap and defective and they will not take a return unless they verify it. Awful company. Buy the cheaper bidets and save yourself the headache!
Response from TUSHYSep 16, 2025
We’re truly sorry to hear about your experience. At TUSHY, our mission isn’t just to provide a product—it’s to support a cultural shift in how we care for ourselves and the planet. We know installing a bidet can feel like a big change, and we want every customer to feel supported throughout that process.
When you reached out, our team offered live troubleshooting because very often a small installation tweak can resolve the issue right away. We don’t do this to make things harder, but because we care deeply about making sure your bidet works as intended—and because every return avoided helps us reduce unnecessary carbon emissions and waste. Sustainability is a core part of our values, and so is caring for our customers.
That said, we’re sorry the support you received wasn’t what you were looking for. Your feedback helps us improve, and we’ll share this with our team so we can do better in balancing sustainability with customer expectations.
We’d still love the chance to get you set up and enjoying the clean, comfortable experience that thousands of TUSHY customers love. If you’d like, please reach back out to us directly—we’ll make sure you feel heard and cared for.
With respect and gratitude,
Team TUSHY 💙
MC
Meg C.
I was unable to leave a Google review…
I was unable to leave a Google review (hmmm), but I have to say that this is among the worst customer service experience I've encountered. Tried contacting them by email initially with no response and finally found a phone number where I could leave a message. One of the two items I ordered was defective and my return/refund process will not go through. They also want to charge a restocking fee ... on a defective item? I don't think so. I won't give up until I am successful in returning this and getting a full refund. This is not how you run a business.
Response from TUSHYFeb 21, 2025
Glad we were able to see you through this super frustrating process, Meg! We regret that you had such a runaround, and have taken all of your feedback to heart, and now are actively auditing our communication flow to ensure this doesn't happen again. We're a small company so appreciate your openness in sharing feedback that helps us improve. Love letters are great, but calling out our misses is what really helps us grow and do better. We appreciate you, and hope it's nothing but joy provided from your bidet experience!
ML
Mitchell L.
🙅🏻♂️ Stay away.
🙅🏻♂️ Stay away.
I bought a Tushy during the pandemic and fell in love with a bidet. I was a promoter of the company, telling everyone who cared to hear it about how amazing their bidet was.
Fast-forward to today. I moved and decided to upgrade my bidet. I bought a Tushy Wave bidet seat. It never worked from the get-go, spraying water everywhere. I contacted support, and they sent me a new base plate attachment that was modified to correct this issue. I'm not sure why they were shipping the product with a defective part. I swapped out the base plate, and the problem persists.
Now, they want to charge me a restocking fee for their defective product. This does not make sense. Go to Amazon, and you'll find a similar bidet for half the price. This company is a joke.
Response from TUSHYJan 24, 2025
Mitchell, we’re truly sorry to hear about your experience with the TUSHY Wave Bidet Seat, and appreciate you taking the time to share your feedback.
Our goal is always to deliver high-quality products, and it’s clear we missed the mark here. As a small company it's been great to work directly with you to address the unique setup of your toilet and ensure you have the optimal experience, including providing a replacement base plate to try to resolve the issue. However we regret that the product still hasn’t worked out for you.
That said, we want to make things right, and we’ve approved your refund in full—no restocking fee will be applied.
Thank you for giving us the opportunity to assist you and for your previous support as a fan of TUSHY. We’ll continue striving to improve and hope to one day regain your trust. If you have any further questions or concerns, don’t hesitate to reach out.
JO
Josh
They continued to lie to me
They continued to lie to me, said it would be here before Christmas, then said it was shipped the 27th. I requested a complete refund when I clicked the tracking number and the USPS has not even received the item. The continued to lie to me about it. Still waiting on a refund of my product update the called me and bagged to delete this review. Comepletly pathetic company, I would never buy from this company ever, anyone that needs details email me at Joshua.j.thompson22 at gmail, I’ll show you pictures of what they said and how they lied. Please never give this company your money I have overwhelming proof of them lying to me 3 times in about a 10 minute span. 100% garbage company.
Edit.
You indeed decided to only refund me after I posted this review. Also you say it already shipped but It didn’t, you just sent it out today to make it look like it had already been sent out which it wasn’t at any time during our convos. It’s clear you only care about the review, I’m 100% confident if I didn’t post this nothing would have happened. So now the lie total is at 4 saying it was already shipped prior to you rush shipping it today as in December 30th. Thanks
2nd edit/update. As of 12/31 the USPS still has not received package. Please don’t send it. I don’t want it or the headache of having to return it back to you guys. Goodbye
Response from TUSHYDec 30, 2024
Sorry we couldn't deliver your TUSHY Oasis ahead of the holiday, Josh! And worse that you had to spend time during what should be relaxing days to get to the bottom of it. Happy to see that your refund has been issued, and you'll likely still receive the bidet that did indeed ship, but took longer due to holiday chaos for tracking to reveal itself. In any case you shouldn't have to be a logistics wiz to enjoy booty bliss, so apologies again for failing you! 😥
KB
KBoo
Tushy refuses refund for unopened product
I returned unopened product weeks ago. When I did not receive refund I filed PayPal dispute. Now Tushy claims it can’t give me my refund because I filed dispute.
Response from TUSHYOct 25, 2024
Hi Kevin,
Thanks so much for raising this with us—happy to see that this has been resolved, but regret that it took so long to get there! That is certainly not the expectation when working with TUSHY, so apologies for the runaround. Disputes and chargebacks can be tricky once in the hand of the financial institution so pleased to see that you've now received your refund. Have a nice bidet!
JC
Jay C.
The control valve seized and could not…
The control valve seized and could not be turned. I have very high mineralization in the water which may explain the problem but I have had no trouble with the similar slightly up scale bidet replacement.
Response from TUSHYOct 21, 2024
Hey Jay! Bummed to hear your TUSHY isn't functioning as it should! You're right that hard water and mineral buildup can impact plumbing components, but that doesn't mean you should be left without a bidet. Please reach out to our team at [email protected] and share the details with our team, as we can likely replace this if it's still under warranty—or even provide a quick solution to get it back online! We look forward to hearing from you!
IP
Inaia P.
$28 to return a product I never used!
Really upset. I purchased a Tushy and then found something that was essentially the same product only 1/3 of the price. I immediately contacted Tushy (within 5 minutes of placing the order) to cancel. They responded the next day saying the order had already been "processed" so they couldn't cancel. Order arrived and I filled out the "easy automated return" process. Automated because they charge $14 dollars for "restocking"and ANOTHER $14 to print the label to return it. OR you can spend even MORE money to drive somewhere and drop it off. Amazon doesn't even behave like this. What total utter garbage.
Response from TUSHYOct 3, 2024
Hey Inaia! Thanks for raising this with us—and sorry to hear you had a disappointing experience! We're aiming for nothing but bidet bliss here. Sorry you missed the message at checkout that we can't modify orders once placed—any advice on how to make this clearer? The reason that TUSHY is a more premium product than our copycats is because we have an in-house design and engineering team ensuring our bidets are best-in-class and are long-term durable investments that will last for years to come, as well as being able to rely on a team of real humans should you need any support—we can even help you install virtually!
We're also a small company that loves to learn from our customers—and totally the opposite of Amazon, you're right!— so we're disappointed that you didn't share this with us directly, as when we can, we love to kiss our customers' butts! We'll follow up via email to make this right!
