TillReviews of hellotill.com

Very bad ..try to find different ways

There’s always something. I get kicked out of the account. Money won’t transfer. My kids can’t get into their account. After several months of trying out this app I’m done.

Don’t trust Till if you are on an EF Tour. Do not trust that their customer service “team” will be helpful when something malfunctions with their card and your child is thousands of miles away in Europe with no money for food or water!! Till is recommended for people who booked an EF tour. My worst nightmare came true on a Friday morning. My son’s card was getting an error when trying to buy water. There is no phone number for these jokers!!!!! THIS IS THE BIGGEST RED FLAG OF ALL. You have to email them and they won’t answer if it’s a weekend. It they do bother to answer it will take three hours to get a very unhelpful reply. Then I would immediately reply that their solution didn’t work and could they escalate my issue to someone higher up. There wasn’t anyone else.

Imagine your child being on a school trip in a foreign country and their credit card not working. Only to call the bank who has the card and says, "Whoopsie, service not guaranteed." That is exactly whatvis happening. DO NO USE TILL. There are so many other options and 8n hindsight, paying international fees is better than dealing with this!

No customer service, repeatedly loose connection with my bank, or are unable to connect to bank to transfer funds. Push customer to join "premium" for a fee. This is a fraudulent app in my opinion.

Lousy company, very hard to navigate their crappy app. Their "debit card processor" will not accept my debit card (never had an issue otherwise) and so I am left without a way to add money to a card. Our son leaves for a trip tomorrow and we have no way to give him funds. Complete waste of time and effort!

I got this card originally for my son who was traveling abroad under the direction of the tour that he was traveling with. I really liked the chore feature so I got cards for my other four kids. It was working fine up until two months ago and no I can’t load it and if I transfer money to a card it disappears and I have to use chat to talk to someone took three days for them to find the money and put it on the correct card. Just tried to load the cards again and nope failed transaction. My friend used acorn and never has an issue I am getting those cards. Great concept sad it never works

Customer Service is non-existent. You can't reach them by phone and get a generic respect when you send an email. I have had trouble with deposits failing on their end and the automatic reload feature never works. It says it will take 1 business day to do a manual transfer, but takes 2-4 days instead. And the fault is always on their end. Think twice before you get this card!!