HelloSlippersReviews of helloslippers.com

Very comfy slides and unique accessories. 👍

I ordered a pair of Burgerstocks. No issue in my order being delivered -- HOWEVER -- the size sent was too small. I reached out asking if I could exchange for a bigger size and received an email back saying that was the largest size they had (which wasn't the case when I originally ordered) and "Mandy" requested pictures to prove the shoes were too short. After sending the pics I was sent an address to ship the shoes back to China. The cheapest possible shipping option was over half the cost of the shoes. And, since the customer is responsible for shipping, there's no guarantee simply sharing a tracking number will prompt the refund as the shoes have to first arrive then be expected. I asked for store credit. They do not offer that either. But finally I made my way here to trustpilot and found out like many others with inaccurate and defective product issues, I was offered "50%" off another pair. This is certifiably a SCAM.

In September, I saw an advert for the burger slippers on social media and fell for the hype. It will be the last time I order something based on a targeted advert. Originally, my review was somewhat hot-headed and focused on the inaccurate sizing chart and how, as a result, it was not possible for me to order the slippers in the correct size. The company's returns policy did not allow me to ask for a return or exchange, as all returns are at the purchaser's cost. I did reach out to the company, and I received a response saying that multiple customers had had the same experience as me and that they were committed to making it right by sending me a replacement if I updated or withdrew my TrustPilot review. However, after cooling off and reflecting, I’ve read more TrustPilot reviews and looked for the product elsewhere. The same products this company sells can be found at a fraction of the price on Temu and AliExpress. This leads me to suspect this company is a drop shipper marking up mass-produced and cheaply made products to an exorbitant level. While I cannot prove this to be the case, I personally do not feel comfortable engaging with the company further. I will gift the slippers to someone who can wear them and chalk up this bad experience as a personal lesson in overconsumption. I do appreciate that the company reached out to me in an attempt to make it right; however, as I said, this whole process does not sit right with me. For transparency, my original review is below. “Do not trust this company. After double and triple-checking their sizing guides, I ordered a pair of slippers in a US women's 9 - an EU 39 - my usual size. The slippers took a long time to arrive, and when they did, they were too small and were marked size 38. When I contacted the company to point this out, they responded with this: "We recently updated the sizing for our Burgerstock. Please rest assured that the slides you received are from our previous version, and they are in the size you originally selected. We sincerely apologize for any confusion or inconvenience this may have caused." If so, HelloSlippers, WHY did you not update the sizing for the Burgerstock online at the point of ordering? This made it literally impossible for me to order the correct size for my feet. Adding insult to injury, I have a pair of useless slippers that I cannot return because of their horribly dishonest returns policy - where customers can only return to China at their own expense, more than the cost of the slippers. I have requested a refund and have pointed out to the company that my claim for a refund falls under the following clause of their refund policy, as the item received was a 38, not a 39 as described on their website: 1.7 In very rare instances where your item arrives badly damaged or significantly not as described, our customer support team will request further information before being able to initiate a refund. This includes photos, pictures, screenshots, product descriptions and other material that we can use to verify that the item has arrived damaged or is significantly not as described. I have also pointed out that their size guide, as of today 15/10/2024 STILL has the US Women's Size 9 as an EU 39, which is WHAT I ORDERED. I am awaiting a response.”

Everything about my experience with Helloslippers has been great!! The product I ordered was perfect and sooo comfortable. I wear it every day at work and walk in it all day and it's so well cushioned. People compliment the design and attachments I put on my slippers too. One of the owners reached out to me via email after my purchase and so have the staff. They have been very nice, professional, and followed up with my experience. Overall this company is a 10/10! I'd ordered from them again!

Very helpful with everything and fast replies to questions/issues They are amazing

I didn’t realize that this is not the slippers I’m looking for at the beginning because it looks almost the same as the one from another brand. But I realized it too late. The return policy sucks, although I didn’t open it. I have to ship it back to China myself. But the shipping address was from US. You either have good luck that you are satisfied with the products, or you will waste money trying to return them.

The slippers are cute, however the sizing i”was off and the return policy to China is insanely expensive. i gave 2 stars here because I posted a 3 star review on their site and it was deleted. Not worth the trouble.

The Mr Skully slippers are so cool ! They are comfy and are well made. The accessories are really well made too. Even though they shipped from china , the tracking worked perfectly and they arrived quickly (10 days). Highly recommend!