John T.
This is a SCAM
This is a SCAM! I booked an appointment for my family member, for Saturday morning (which I booked late Friday night) and they charged me $187. I went in to cancel it and there was no option to do so. I attempted rescheduling and it booked me another appointment for the next day. I called 30 minutes prior to the initial booked appointment and the "Doctor" immediately answered and said they would refund my money after I explained the circumstances. I have not received a refund and today is Wednesday. It appears that they just want your money by offering appointments with no option to reschedule when the appointment was booked just hours in advance. Don't pay them up front, or your money will be taken from you!!
Response from Klarity HealthDec 22, 2025
Thank you for sharing your experience. We’re sorry to hear about the frustration surrounding your booking and cancellation — that’s certainly not the experience we want for anyone. Klarity partners with independent, licensed providers who set their own availability, pricing, and refund policies. When an appointment is booked close to the scheduled start time, cancellation and rescheduling options may be limited due to the provider having already reserved that time. That said, refund requests are reviewed on a case-by-case basis according to the provider’s policy. We’d like the opportunity to look into your specific booking and ensure your request was handled appropriately. Please reach out to our support team at [email protected] so we can review the details and follow up with the provider directly. We appreciate you bringing this to our attention and are happy to assist further.



