Klarity HealthReviews of helloklarity.com

Terrible diagnosis procedure, terrible customer service. First of all if you have more than one condition going on, you may not be able to get service at all. When filing a claim, my ticket was not processed for 3 months and was only processed because I sent 2 more claims. And the result of explaining my circumstance led to nothing. So I got zero results from them on any front.

This appears to be a scam. All over their website and FAQs it says that the initial visit is $149 and it covers the whole first month and prescription. You wouldn't be charged anything else until the follow up the next month. I paid the $149, talked to a nurse practitioner, he prescribed a medicine. When I picked it up I didn't count the pills so I didn't realize it was only for 2 weeks. Then the doc set up another appt in the same month and charged me $59 (prior to the appt date that I did not agree to) without my consent or permission. When I pointed out that I should have had 1 month of medication and shouldn't have to pay anything until the next month, the guy literally just blocked the chat and shut down my account! So my money was stolen, I'm left with no medication (you are not supposed to go off cold-turkey) and no medical care. This is theft, fraud and malpractice

After Klarity took my 150$ to start getting care, my provider messaged me and proceeded to tell me I would have to come into their office for care, use my health insurance and also would have to pay ANOTHER fee to start all over (after ONE appointment) with their specific practice. The provider cited that a state measure recently posted, somehow just days right after my first appointment. Their own practice was over 3 hours away from our home and defeated the purpose of getting remote care to solve an access to care problem. The service was costly for just the intro appointment. The cost to maintain the prescription is not the verbiage they push on their website. It is not the 20-30$ it says, instead I was told it was almost 80$ a month plus the cost of the prescription. Furthermore, I reached out to primary care doctor to ask about recent changes at the state level for any treatment I got and was told that they were totally unaware of anything changing except for if you're using a controlled substance or stimulant (which was NOT the medication class I was prescribed). Klarity is not the trusted resource for needed care you think it is. They have the same model as Done. First, which is now in hot water for overprescribing stimulants and controlled substrances. Will never recommend this company for care for any reason. And so far I am still out for the 150$ we pulled from our HSA for care that we likely won't get back even though their own provider changed the terms of my care immediately following starting with them.

I have been a client for two months. I have yet to be able to seamlessly schedule my regular 30 day follow up for refills and med management. This month I started emailing July 9th. I have emailed six times and have received NO answers via email, support ticket, or my client portal. I'll be out of meds in two days, it's Friday, and I'm pretty sure these folks are in the wind. Just ridiculous. Don't waste your time.

I cannot get ahold of anyone…ever. My provider doesn’t answer. The info email doesn’t respond. The one phone number I can call sends you to a vm. Second time I am without medication

This site is wonderful. Had my first appointment today and the script I was a month behind on due to my last telehealth abomination (DoneFirst) was sent in while I was still in the meeting. My provider was thorough and you could tell she really understood this area of medicine. Plus I found she was likeminded in many other ways. I am in awe there is no monthly service fee like there is for Done ($79). And the extensiveness of this site and professionalism compared to the other is night and day. I spent a month approving a prior authorization and insurance through an initial provider with done telehealth and then they sent in my script through a sketchy NY doctor so my insurance didn’t even cover it. I know this is a review for Klarity, not Done, but I just want to emphasize how amazing this site is compared to my other telehealth experience. Klarity used actual medically sound adhd assessments and testing, had intake forms and asked way more questions, and their site is really easy to use. Not just a joke of a site like the last one (DoneLAST). A+++

So far everything has been great! An actual doctor spoke with me and took my concerns seriously. I used Done previously, but they ghosted me after the first month, hoping KlarityADHD continues being great as I move into the second month.

Found my way over from the nightmare that is Done. Appointment at 9:30am, prescription sent to my pharmacy by 10:15am. My clinician was very professional, cordial, and on time. Would highly recommend.