Klarity HealthReviews of helloklarity.com

Response from Klarity HealthSep 26, 2026

Nathan, thank you for sharing this — and we're genuinely sorry the experience was this frustrating. Multiple follow-up messages, being asked to share medical history by text, and insurance that wasn't recognized despite coming through our own provider search are all things that fall short of the standard we hold ourselves to. We understand why you made the decision you did, and we don't take that lightly. We'd very much like to understand what happened and see if there's anything we can do to address it. Please reach out to us directly at [email protected] or through our patient portal — our team will handle your concerns with the privacy and care they deserve. We hope to have the chance to earn back your trust.

Response from Klarity HealthAug 30, 2026

Sarah, we're sorry for the frustration here. Clear pricing, intake forms, and appointment scheduling should feel straightforward, and what you described does not meet the experience we want patients to have. We take this seriously and want to look into what happened with your account privately. Please message us through your patient portal or email [email protected] so our support team can review the details and help resolve this as quickly as possible.

Response from Klarity HealthApr 2, 2026

We're truly sorry to hear about your experience, and please know that your safety and well-being are our absolute highest priority. The concerns you've raised — especially around medication access during such a critical time and unexpected charges — are deeply serious and do not reflect the standards Klarity holds itself to. While providers on our platform make independent clinical decisions, we take feedback like yours very seriously and want to help make this right. Please reach out to us immediately through your patient portal or email [email protected] — our patient support team is ready to assist you right away. You deserve to feel safe, supported, and cared for.

Response from Klarity HealthJul 14, 2025

We understand your disappointment and want to clarify that all providers on Klarity make independent clinical decisions based on their professional medical judgment and your individual health profile. This decision-making process is designed to prioritize your health and safety above all else. If you'd like to discuss your care plan further, please contact our support team at [email protected] so we can arrange appropriate follow-up or match you with another provider.

Response from Klarity HealthDec 27, 2024

Feedback is important to us, and we’d like the opportunity to learn more about what happened so we can address all concerns. Please feel free to reach out to us directly at [email protected] or share more details via Trustpilot’s feedback feature. Thank you.

Response from Klarity HealthAug 23, 2024

Thank you for sharing this feedback. Due to privacy and confidentiality standards, we are unable to address these types of concerns via public forums. We encourage you to please respond to the Trustpilot request for information so we can help. Thank you.

Response from Klarity HealthMar 2, 2026

We're truly sorry to hear about your experience, Pat, and we want you to know your feedback is taken very seriously. Feeling like your provider didn't dedicate enough time to you does not reflect the standard of care Klarity strives to provide. While providers on our platform make independent clinical decisions, we are committed to ensuring every patient feels genuinely heard and supported. We'd like the opportunity to help make this right — please reach out through your patient portal or email us directly at [email protected] so our team can look into your situation. You deserve better, and we're here to support you.

Response from Klarity HealthMar 8, 2024

Thank you for sharing your feedback with us. I want to express sincere apologies. This is highly unusual behavior from the Klarity support team. We value patient privacy rights so we kindly request for you to respond to the Trustpilot request for information so that we can reach out and further assist you.