Klarity HealthReviews of helloklarity.com

I have been a patient of Margaret Gallagher for two and a half years, without incident and I was always polite and appreciative of the assistance that was provided to me! Currently, I was told by Margaret that she would no longer prescribe my nighttime medication. I was told that I had to 2027 to manage a much needed tapering process. Tapering is encouraged and advised for these medications… it is only reasonable and in the patient best physical and mental health. And that is what Klarity Health is all about or so it is implied in your website. Each provider for Klarity is managing their own partnership but there is a higher standard that needs to be addressed. Treat people like the human beings that we are! Please read about tapering off medication and treat your patients with kindness.

Customer service is incompetent and unreachable. I was charged an $80 fee for a client who did not complete the paperwork, would not respond to my inquiries, and late cancelled. They charged the fee 5 days BEFORE the session was even scheduled. Customer service is nearly non-existent. Days go between emails. There is no way to get ahold of someone quickly. No live chat. And their responses to me have been slow, if they come at all. My client cancelled before 24 hours. According to what I signed they should not charge me. But how can I dispute this when I can only "chat" with AI? I will not do business with a company that I cannot quickly reach. Email support takes forever, tickets are created but never marked as complete. And I can't do anything about it except email, which takes days. Insane.

Do not do business with this website, especially a provider named Jamie Spitale. He no-showed for an appointment, then charged ME a $150 no-show fee. This site is also billing my credit card for recurring fees which I did not authorize. Klarity claims the providers are independent agents, but they charged my credit card for unauthorized charges, and they give these unscrupulous providers a place to work, so they are ultimately responsible. There may be some providers that are not scammers, but you don't know until you get ripped off by them.

Please stay far away from this company, finally decided to get some mental health help and has made my adhd way worst than it was, most providers only care about prescribing you to charge your insurance. After this I came to understand why most people don't get help! I would recommend anyone even chatgpt before them

There are a bunch of NP’s who do not know what they’re doing. They will take your money, have some expensive intake and they will not help you the way you need to be helped and they will abandon you. I’m sure there are good and peace but there’s too many unprofessional, not vetted unqualifiedones there. In payhad bad experience with provider NEKEN PRINGL she went to Walden University, which is a very low university that is online does not follow people whether or not they do their clinicals appropriately. I had to help her do some things because I am in the nursing field. I have to tell her hey you cannot do this. You will get in trouble. And clarity health does nothing about it Nurse practitioners don’t go through the rigorous schooling psychiatrist to they don’t have a lot of the training that an actual MD has All I can say is it was just terrible if you could find a doctor on there maybe you’ll have a better experience but do not go with the nurse practitioners

I’m sharing this review because my experience with Klarity was disappointing, particularly as someone who works in healthcare and understands how important it is for patients to feel heard and respected. I used Klarity’s telemedicine service for insomnia and anxiety. Unfortunately, I did not have a positive experience with the provider I was assigned. Respectfully, I will not name him, but I found his communication and professionalism concerning, and I was left feeling quite uncomfortable after my interactions with him. I reached out to Klarity directly to express my concerns because I felt they were important and deserved to be acknowledged. Unfortunately, I felt my concerns were largely dismissed. The response was essentially, “I’m sorry you felt this way, but we can switch you to another provider.” I was also told that Klarity is primarily a marketing platform connecting patients with providers. Offering to switch providers may address the immediate issue, but it did not address the concern I was actually raising: how my experience was handled and whether my concerns were being taken seriously. As someone who works in healthcare and deals with patients, I found this especially disheartening. Patients seeking care for anxiety, insomnia, or other personal concerns are putting themselves in a vulnerable position. Feeling heard, respected, and taken seriously should matter just as much as finding another provider. Ultimately, this experience has caused me to lose confidence in Klarity, and I will not be continuing as a patient. I hope they take feedback like this seriously and consider how they handle patient concerns in the future.

Don’t waste your time or money!! I was looking for a therapist my father passed it’s been hard I was going to self pay and looked over a few therapist and clicked on one a few hours later I received a message asking to confirm my appointment I wasn’t interested anymore so I never confirmed the appointment yet they changed me 220.00$ for absolutely nothing just made my mental health worse. I shouldn’t have gave them my card info that was my fault but how can they charge if I never confirmed any appointment it’s sad I went looking to get help and it just made me feel way worse so please choose another app that’s going to help not make everything worse

I cancelled an appointment at 1010 this morning, my appointment was at 1245pm tomorrow. still charged me a 120 dollar cancellation fee for not having 24 hours notice. This is a scam! Beware do not use Klarity