Marina B.
Absolutely do NOT recommend using clear…
Absolutely do NOT recommend using clear health. It takes 6 months to achieve the recommended dose but it was so incredibly difficult for them to contact my provider or review any test results within the strict 7 day window they give you to pick up that I’m not even kidding EVERY single time I was taking multiple pregnancy tests (which aren’t cheap) just to pick up my medication. It took me almost a full year to make it to 5 months only for them to suddenly cancel and tell me I couldn’t continue for an issue I had at the start of treatment that never changed while I was on the treatment. I had the WORST experience with them and do not recommend giving them a penny. It is not worth the headache or pain that comes with it.
Response from Clear HealthJan 27, 2026
Thank you for taking the time to share your experience. We’re sorry to hear that your treatment journey felt frustrating. Isotretinoin treatment, especially when provided via telehealth, is governed by very strict federal safety and iPledge requirements. These rules exist to protect patient health and cannot be bypassed or modified, even when the process feels inconvenient. Throughout treatment, timely communication, accurate documentation, and completed lab requirements are essential to ensuring medication can be safely prescribed and dispensed within the required windows. When those elements cannot be met consistently, or when there are unresolved clinical concerns, it may be necessary to pause or discontinue care in the interest of patient safety. These decisions are never taken lightly. While telehealth works well for many patients, it is not the best fit for everyone — particularly in cases where closer monitoring or in-person evaluation may be more appropriate. In those situations, we believe the most responsible recommendation is to continue care with a local, in-person dermatologist who can provide hands-on support. We do appreciate that you were able to complete a significant portion of your treatment, and we wish you the very best moving forward. Patient safety and regulatory compliance remain our top priorities, and we remain committed to delivering responsible, ethical care to those who choose our platform. — Taylor W. [email protected]